turner2j

[turner2j]

I followed your link and see a 7.0.3HP4, which I applied with no change…this runs for hours and fails on one archived folder…it does not have more than 4,000 items. We are running the most recent Archive2Go, not the new indexer, but it isn’t making it that far. I ran maintenance on the live mailbox and on the archived messages (this is where it fails)…still no change.

[turner2j]

English is chosen, changed it to Zimbabwe and that made no difference. I really need to request an engineer’s assistance…surely, since this is dedicated ATG machine, it shouldn’t have to be reformatted…there has to be something concrete to fix this.

[turner2j]

Do I need Advansys Formitive to run Archive To Go? If so, the uninstall of the trial for Personal eMail corrupted Formativ…it still shows in add/remove, but it errors on run. Well, I tried this and it still won’t launch, flash screen comes up and disappears, later on reboot I’ll see the errors. I really need to resolve this. I downloaded MS Installer clean up and even that didn’t help. Please give me something to try!

[turner2j]

I have one machine dedicated to ATG; archiving from another machine is not the answer…I must archive another account today and still have the same problem. .Net is 3 and I’d have to be able to open ATG to give the exact version, but Control Panel says 1.5. I believe I started having problems with this when I trialed and Advansys email merge and then uninstalled after the trial period.

[turner2j]

Well, it doesn’t look like this forum is moderated…I had to unarchive all his emails (5 years worth) and run ATG from another machine…it took all day to unarchive. Is there another way to get support for this product?!?

[turner2j]

Actually, when I click on the ATG.exe the splach screen pops up, then the program closes. If I click it again, the splash screen sticks with no error messages…again on reboot then i get the csc.exe error 0x0000142 and a pz0odkc2.dll error with a list of system.io, system.code, system.xml, and system.windows.form errors. I really need help now!

[turner2j]

I am having the same problem and have been for some time…today there is not the option of just installing on another machine as I need to collect emails for legal. I have done all the above: uninstalled, rebooted, reinstalled, changed the name of the folder in app data. There’s no visible error, the splash screen just sits; however, when I restart there is a list of files in error, but they don’t stay up, I see “framework” I really need a quick solution to this as we are in discovery…

[turner2j]

I was able to archive the mailbox successfully using 1.2, thank you, but now I get 5 file folders on the desktop during the archive process and they don’t go away even after the completion. Am thinking they are used for temp storage in creating the XMLs?…but shouldn’t they go away?

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