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Viewing 15 replies - 121 through 135 (of 929 total)
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  • in reply to: Hide Meta data / Stop from printing … #8199
    Support 3
    Participant

      Yes, cut & paste to Word/notepad may lose fonts, etc.

      Another thought, if the message in HTML format then each GroupWise message has the TEXT.htm file which store the HTML contents of the message. It could be possible to save the TEXT.htm file, render contents (i.e. remove disclaimer, etc) then open the TEXT.htm in a browser (i.e. Internet Explorer) then print. Also depend on whether disclaimer/meta data you want to skip from print, easy to identify (i.e. in a specific format).

      As I said earlier, all these workaround will require significant changes to the applet. If you have in-house Visual Basic Scripting (VBS) programming experience then you can use the Formativ to modify the applet. Otherwise you need to contact our partners (http://advansyscorp.com/resellers_formativ.htm) for custom enhancement.

      Regards,
      Advansys Support

      in reply to: EXCEL and CSV import plagued with errors #6328
      Support 3
      Participant

        Unfortunately, we haven’t had any report about this.

        Which version of the GroupWise client you are using (See Help – About GroupWise)? Please make sure to use the latest point release of the GroupWise client: http://download.novell.com/patch/finder/

        May be the information in Excel/CSV file not in correct format. Can you reproduce the behaviour by creating a test CSV file? For example, you can save the information below (one entry per line) to a CSV file (*.csv) and use it as data source.

        “Name”,”FirstName”,”LastName”,”Email”
        “Bill Smith1″,”Bill1″,”Smith1″,”bsmith1@test.com”
        “Bill Smith2″,”Bill2″,”Smith2″,”bsmith2@test.com”
        …more entries…

        Regards,
        Advansys Support

        in reply to: Hide Meta data / Stop from printing … #8197
        Support 3
        Participant

          Unfortunately, its not easy to skip specific information when you print.

          It may be possible by rendering information (skip disclaimer details) then paste into Word/Notepad, etc and print from there, which will require significant modification to the applet.

          Its always a good idea to avoid duplicate information in first place. We are not sure why the applet need to enter Sender, Recipients, subject, date, etc at the end of the message, where these information available in message?

          Regards,
          Advansys Support

          in reply to: New Windows 7 issue #8194
          Support 3
          Participant

            Which version of the Formativ Framework you are running (See GroupWise Help – About Formativ)?

            Advansys released Formativ 2.0.2 beta, which supports Window Vista and Windows 7. The Formativ 2.0.2 Creator and Studio also works with the GroupWise 8 Windows client. You can get more information and download link from here: http://advansyscorp.com/formativ_beta.htm

            Formativ 2.0.2 available as, non-expiring version (Upgrade Protection Customers Only) and expiring version (Trial users and customers WITHOUT upgrade protection). Unfortunately we are unable to locate your purchase information, if you have a current upgrade protection, please send a message to Support (support@advansyscorp.com). We require current upgrade protection cover to be held by organizations, to receive the non expiring version of the Formativ 2.0.2 beta software.

            In the meantime, please use the expiring Formativ 2.0.2, which will expire on 30-November-2010. You can download 2.0.2 from here: http://advansyscorp.com/formativ_download_beta.htm

            Please uninstall the Formativ 2.0.1 from Control Panel – Add or Remove Programs prior to installing the 2.0.2.

            Hope this helps.

            Regards,
            Advansys Support

            in reply to: Stationery Issue #9095
            Support 3
            Participant

              • Is it 32-bit or 64-bit machine?
              • Have you logged in as normal/power user? Can you reproduce this behaviour when you logged in as Admin user?
              • Can you reproduce this behaviour on another machine?
              • You can try to change the Stationery location to another folder? To change the location: run the solution – Settings – General then choose another location.
                Solution will not copy your existing stationery to new location, which you will need to copy manually, copy all sub folders from “C:Users<USER-NAME>AppDataLocalAdvansysFormativ1.0DataStationery” to the new location.

              Regards,
              Advansys Support

              in reply to: Stationery Issue #9094
              Support 3
              Participant

                Sorry for the delay in our response.

                Unfortunately, we are unable to reproduce the behaviour, it could be rights issue. On Windows 7, stationery stored in the following folder, please make sure the logged in user has read/write rights.

                C:Users<USER-NAME>AppDataLocalAdvansysFormativ1.0DataStationery

                You may also need to manually add yourself (the user you’re logged in) read & write rights to the root C: drive. On Windows 7, the C: drive root has limited access rights for all users, and sub folders automatically inherit those limited access rights.

                Hope this helps.

                Regards,
                Advansys Support

                in reply to: Access Denied when opening emails in A2go #9754
                Support 3
                Participant

                  Thanks for your post.

                  We have few reports about this issue and most case it was due to insufficient permissions for this user.

                  • We have discovered that the error may occurred when Viewer attempts to create a COM object, ‘Microsoft.XMLDOM’ (part of the installation of Internet Explorer 5.5 or above).

                    The relevant key in the Windows Registry is:
                    HKEY_CLASSES_ROOTCLSID{2933BF90-7B36-11d2-B20E-00C04F983E60}

                    It has a subkey ‘VersionList’ that includes a reference to the following file:
                    C:WINDOWSSYSTEM32msxml3.dll

                    Perhaps the normal user does not have sufficient permissions to access the Registry key? Is Internet Explorer installed?

                  • Can you start the Viewer as “Run as Administrator” (right-click on file viewer.exe, then select “Run as Administrator”)?

                  Hope this helps. If the problem persists, please provide more details:

                  – Which Operating System you are using (i.e. XP, Vista, Windows 7)?
                  – What is the path to the archive location (i.e. local disk, network, CD/DVD, other)?
                  – Can you reproduce the behaviour on another machine?

                  Regards,
                  Advansys Support

                  in reply to: Disable Forward in Rules … #6327
                  Support 3
                  Participant

                    Unfortunately Formativ cannot be used in GroupWise rules, such a rules based replies/forward, because this is executed at the Post Office level and not handled by the client.

                    Regards,
                    Advansys Support

                    in reply to: Export address book from archive? #9748
                    Support 3
                    Participant

                      Archive To Go saves GroupWise contacts as vCard format (VCF file). Follow the steps beloe, if you need to export more then one/more VCF files to GroupWise.

                      • You will need locate Archive To Go contacts folder where VCF files stored. All archived messages and VCF files stored in “..media-01data” folder. You can use Windows Explorer search to locate the contacts folder:
                        – Right mouse click on “..media-01data” folder, and select Search.
                        – Search “*.vcf”.
                        – In search results list, note the folders where VCF files stored (i.e. “media-01data0000003”).
                      • Open GroupWise “Address Book” from GroupWise toolbar or from Tools menu.
                      • Select File – Import and browse to the archive contacts folder.
                      • Select one/more VCF files to import. Press Open.
                      • Choose the GroupWise Address Book you want to import, press Ok.

                      This fetaure tested with GroupWise client 8.0.1 (08/01/2010).

                      Hope this helps.

                      Regards,
                      Advansys Support

                      in reply to: Problem with “Add Senter to Address book applet” #8460
                      Support 3
                      Participant

                        We can provide you the source, please send an email to support (support@advansyscorp.com). It would be most appreciated if you could provide us with any changes that you make to the source. If it is something we feel may be useful to other GroupWise users, we could consider publishing an update to the GroupWise Cool Solutions community.

                        Regards,
                        Advansys Support

                        in reply to: Archive Problem #9743
                        Support 3
                        Participant

                          Sorry for the delay in our response.

                          • What is the title and description of the error message? Could you please send a screenshot of the error message to support (support@advansyscorp.com).
                          • Does the GroupWise archive stored in network folder?
                          • Can you reproduce the behaviour on another GroupWise archive? If you unable to reproduce it another archive then it could be GroupWise data related. You could try making a minor change to the archive before trying again; we have seen that this can force the database to remove corrupt data. To do this, open the archive in GroupWise and do any of the following before trying again:
                            – Drag the Mailbox or another folder to a different position in the folder list.
                            – Create a new folder and move some messages to the new folder.
                          • If any log file available then please send it to support.

                          Hope this helps. We look forward to hearing from you.

                          Regards,
                          Advansys Support

                          in reply to: Create a sanitizied Archive #9709
                          Support 3
                          Participant

                            We have responded your request via direct email.

                            Regards,
                            Advansys Support

                            in reply to: “An incomplete installation has been detected” #6022
                            Support 3
                            Participant

                              The Formativ 2.0.2 beta supports Window Vista or Windows 7, you can get more information and download link from here: http://advansyscorp.com/formativ_beta.htm

                              Formativ 2.0.2 available as, non-expiring version (Upgrade Protection Customers Only) and expiring version (Trial users and customers WITHOUT upgrade protection).

                              Please uninstall the existing version of Formativ from Control Panel – Add or Remove Programs then install the Formativ 2.0.2.

                              Regards,
                              Advansys Support

                              in reply to: Conversion errors #9138
                              Support 3
                              Participant

                                • Make sure you are running latest version of the PST Creator (Help – Check for update).
                                • Have you received any error during the conversion process?
                                • Have you deselected the archive mail box?
                                  In example below, Test account has primary and archive mailbox. In order to convert primary mailbox, place check mark next to “Test” & “Test – Primary”. In PST Creator, ‘Filtering Options’ tab – ‘Selected Folders’ will show tree view as:
                                  – Test
                                  + Test – primary
                                  + Test – archive

                                If we have misunderstood your enquiry, please send details information and screenshot of the issue to support (support@advansyscorp.com).

                                Regards,
                                Advansys Support

                                in reply to: DefaultDocumentLibrary #8193
                                Support 3
                                Participant

                                  Formativ is wrapper around GroupWise API to make it easier to access the underlying API.

                                  Make sure you are running the latest point release of the GroupWise client. Looks like GroupWise API failed to refresh the default library. We will contact Novell to get more information. In the meantime, you can also post a message in GroupWise Object API forum.

                                  Regards,
                                  Advansys Support

                                Viewing 15 replies - 121 through 135 (of 929 total)