Support 3

[Support 3]

You are welcome.

Regards,
Advansys Support

[Support 3]

quote:

---

I have created an applet and made it available as a toolbar button. But it doesn’t really apply when the user is composing a new message. It’s really only good for received messages. Is it possible to have the button only show on received items?

---

Unfortunately, its not possible. You can only set toolbar integrations for each message type (e.g email, task, etc). GroupWise does not allow to set toolbar integrations for different type of message (e.g. incoming, outgoing, draft, etc).

However, applet can check the message type and prompt user about it. For example, if user running the applet from composing message toolbar then applet can prompt and exit.

quote:

---

Essentially, I would like to duplicate the operation of showing the trash button. On the toolbar, the trash button only appears on items you have received, not items you are composing.

---

Unfortunately, its not possible. Trash, Forward, Reply, etc GroupWise toolbar buttons, its not possible to change the behaviour.

Regards,
Advansys Support

[Support 3]

Thanks for your post.

This issue could be due to your security profiles. Do you see the error message when you log in as Administrator?

Please make sure the standard users has read and write rights permission to ‘HKEY_LOCAL_MACHINESOFTWARENovellGroupWise’ registry hive.

If the problem persists, please email (support@advansyscorp.com) the Formativ configuration when log in as Standard and Administrator. You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Save it to a plain-text file and include it as an attachment.

Regards,
Advansys Support

[Support 3]

Thanks for your post.

Have you converted any archived account(s) successfully? Does the PST Creator able to convert other messages (e.g emails, tasks, etc)?

Please make sure you are running latest version of the PST Creator, see Help – Check for update.

• We strongly recommend, during the conversion process, disable any anti-virus software and close all other applications.
• See Users Guide for more information about the MAPI settings. From Users Guide…
  
  

  quote:

  ---

  “Prevent Outlook using Novell MAPI default settings. There are known MAPI configuration issues when running both the GroupWise client and Outlook on the same workstation. Prior to conversion, to prevent Outlook using Novell MAPI default settings, configure the Outlook client to prompt on startup for the MAPI profile to be used.”

  ---

The issue could be data related, we need to gather more information. Please send us the following log file(s) which usually stored in “C:Documents and SettingsUSER-NAMEApplication DataAdvansysPst Creator” folder. The log folder may contains multiple “*.txt” and “*.xml” log files, you will need to send us the recent log files.

For example:

– PST Creator.ini
– PST Creator-AUDIT-LOG-2011-02-08-11-19-09.txt
– PST Creator-AUDIT-LOG-2011-02-08-11-58-48.xml

Alternatively, you can zip the entire log folder and sent it to us (support@advansyscorp.com). Advansys treats all data provided by clients as strictly confidential.

Regards,
Advansys Support

[Support 3]

Thanks for your post.

Considering you can archive accounts from all other Post Offices, except one, which indicate the issue could be incorrect Post Office connection details or some other Post Office settings.

Have you provided correct Post Office connection details in Archive To Go? See comments below from Users Guide, for more information see pages 22 – 28.

quote:

---

The configuration of Post Office Connection Properties can be critical to the operation of Enterprise Access mode. If you find that Archive To Go fails to login to the target account’s mailbox, check that you have the correct connection details specified for each system Post Office.
…
You can specify the Post Office connections by a direct mapped volume, UNC path or by specifying its TCP/IP information. The Post Office path option is likely to provide the best export performance.

---

In order to modify Post Office connection details, in “Account Selection” wizard page, press “Edit…” next to “Select a GroupWise system” to display the Systems Manager dialog.

Hope this helps.

Regards,
Advansys Support

[This message was edited by Support 3 on February 01, 2011 at 04:55 PM.]

[Support 3]

Great news, thanks for the update.

Regards,
Advansys Support

[Support 3]

Thanks for your post.

We have received couple of similar issues and most case it was account specific. Some cases the issue resolved by upgrading the GroupWise client to later release. See below a response from one of our customer:

quote:

---

I did manage to confirm that it was an account specific issue – it only happened in my mail file, and I couldn’t get anyone else to replicate it.

---

• If you haven’t done already, we suggest you to do a thorough GWCheck (Fix Structure and Contents) of the account.
• Can you reproduce the behaviour in another machine or another account?
• Do you see the error message each time you save messages or specific to some messages/folder?

Regards,
Advansys Support

[Support 3]

Great news, thanks for letting us know and glad it was of assistance.

Regards,
Advansys Support

[Support 3]

Thanks for your post.

Considering you can archive other accounts from same Post Office so the issue more likely account specific.

We had few reports about this issue and most case it was resolved by following one or more tasks listed in this feature topic: Troubleshooting Export Problems

The error shows it unable to access the ‘RootFolder’, we suggest you to use following feature topic suggestions:

• Create a new folder and move potential problem messages: Part of the GroupWise data store may become corrupted. Experience has shown that moving potential problem messages from one folder to a newly created folder can force a rewrite of the data store, which may rectify the access problem. If you are not sure about the problemetic messages in that folder then create a new folder and move few messages from that folder.
• Folders which contain more than 5,000 messages: If the folder contains more then 5000 messages then create a new folder and move few messages from that folder.

• Use folder filtering: If you know which folder is causing the problem and need to find a quick resolution, if the folder is not critical to your needs, use the Archive To Go folder filtering feature, which enables selective folder export

See the feature topic for more information. After making the above changes, please do a thorough GWCheck (Fix Structure and Contents) before retrying the export.

Hope this helps. If the problem persists then please send the Archive To Go and GWCheck log file (zipped) to Support (support@advansyscorp.com).

Regards,
Advansys Support

[Support 3]

Thanks for the background information.

Have you looked at our Multiple Signatures (http://advansyscorp.com/formativ_sol_multiple_signatures.htm) solution? It lets you to create and choose from several signatures, define a default signature (plain text or HTML) to be automatically inserted when you run the solution. You can also integrate the solution with Message OnSend event then disable the GroupWise signature, so the personal signature will be added when you send the message.

All Advansys solutions provided as free, fully featured 30-day trial software. Please feel free to test the solution to see whether it meets your requirements.

Regards,
Advansys Support

[Support 3]

In code, we don’t think you can not open the GroupWise signature option tab which is part of the Environment dialog.

What you are trying to achieve?

You can use the PrefSignature() token to set the signature to be appended to each sent message. See the Token API for more information: http://developer.novell.com/documentation//gwtoken/gwtokens/index.html?page=/documentation//gwtoken/gwtokens/data/h01qf5o1.html

Regards,
Advansys Support

[Support 3]

Our engineers installed the dtSearch Desktop (Evaluation version). It indexed the converted PST file and we can search contents. We have followed the instructions below from the dtSearch:

quote:

---

(A) To index Outlook messages and other information in your Outlook profile,

1. Open dtSearch
2. Click Index > Create Index
3. Enter a name for the index and click OK
4. In the Update Index dialog box, click Add Outlook to add one or more Outlook folders.
5. Select the folders to index and click OK to close the Select Outlook Folders dialog box.
6. Click Start Indexing.

---

Regards,
Advansys Support

[Support 3]

Thanks for your post.

Are you able to view the converted PST & messages in Outlook client?

Unfortunately we do not have any experience with dtSearch and its Outlook plug-in. If you can view converted PST in Outlook client then the issue could be relate to dtSearch. In that case, you may need to contact dtSearch for more information.

In case it helps, following dtSearch knowledge base article contains information about troubleshooting Outlook index:
How to index Outlook and Exchange messages with dtSearch

Regards,
Advansys Support

[Support 3]

Thanks for your post.

Please see the feature topic below, it has link of Microsoft KB article where you will find steps to configure default PST size limit:
http://www.advansyscorp.com/forums/topic/9611033312/

We have added an enhancement request in our database to investigare whether in future version of the PST Creator can warn at the beginning that PST size may exceed default limit or span across mutiple PST files.

Hope this helps.

Regards,
Advansys Support

[Support 3]

If we understand correctly, you want to set “From” field of the sent message to the logged in user. For example, logged in user is “Test1”, he/she want to send a message and set the From field to “Test2”. You want to prevent this and make sure From field set to “Test1”.

As you know, draft message From field can be changed in GroupWise client. However, its possible write a Formativ Applet and set applet integration to message OnSend event. Applet will execute when user press the Send button, where the applet will set the From field to the logged in user.

If you have in-house Visual Basic Scripting (VBS) programming experience then you can write the Formativ applet. Otherwise you need to contact our custom development team (support@advansyscorp.com) or our partners (http://advansyscorp.com/resellers_formativ.htm).

Regards,
Advansys Support

[Author]

Replies