Support 3

[Support 3]

We have received your screenshot and log, thanks. We will contact you via direct email.

Regards,
Advansys Support

[Support 3]

Thanks for your post.

You said the application was working, have you changed any Outlook/MAPI settings?

Could you please provide more information:

– Do you see the error “Cannot read all your reminders” when you execute PST Creator or during the conversion process?
– Does the PST Creator stops when this error message displayed?
– Does the error message caption show “Outlook” or “PST Creator”?
– Can you see this error message when you start the Outlook client?

Please send us the PST Creator log and screenshots of the error to Support (support@advansyscorp.com). Log which usually stored in “C:Documents and SettingsUSER-NAMEApplication DataAdvansysPst Creator” folder.

Regards,
Advansys Support

[Support 3]

FML files are Advansys Portable Messages, which are self-contained XML files, including the complete GroupWise message, attachments and additional message metadata.

Message Saver solution saves GroupWise message as FML file. As you said earlier “Some of the files can not be opened.”, which should be FML files, please send these FML files to Support.

Regards,
Advansys Support

[Support 3]

Unfortunately, we haven’t had any report about this issue.

Looks like the issue could be environmental or GroupWise client. Are you both using the same version of the GroupWise client?

We always recommend to our users to upgrade the GroupWise client to latest point release or next version.

If the problem persists, please send some of the problematic FML files to Support (support@advanyscorp.com).

Regards,
Advansys Support

[Support 3]

Great, thanks for letting us know and glad it was of assistance.

Regards,
Advansys Support

[Support 3]

No problem. If you have any further questions, do not hesitate to contact us.

Regards,
Advansys Support

[Support 3]

Please see the earlier Microsoft feature topic about steps to create a new profile.

For your convenience, here are the steps:

– Start -> Control Panel -> Mail -> Show Profiles -> Add -> Enter a Profile Name -> Choose Email (Add a new e-mail account) -> Choose POP3.
– Enter name, email address, Incoming & outgoing mail server (should work with incorrect information).
– Press Next and complete the process.
– Choose the radio option in Mail dialog earlier to ‘Prompt for a profile to be used’ -> Press OK.

Execute the PST Creator, it will prompt to select the profile, choose the profile created.

Hope this helps.

Regards,
Advansys Support

[This message was edited by Support 3 on March 30, 2010 at 02:50 PM.]

[Support 3]

Thanks for your enquiry.

Unfortunately, GroupWise does not provide any Token API (http://developer.novell.com/documentation/gwtoken/index.html?gwtokens/data/hj8ej8g5.html) to trap the “Check Mailbox Size” dialog.

Regards,
Advansys Support

[Support 3]

Archive To Go also available as a single Mailbox option, our sales department will contact you by direct email.

Regards,
Advansys Support

[Support 3]

Unfortunately, we haven’t had any report about this issue. The issue could be account/machine specific. Please make sure you are using latest point release of the GroupWise client.

In order to archive a account, we recommend to use Archive To Go.

Regards,
Advansys Support

[Support 3]

Great, thanks for letting us know.

Regards,
Advansys Support

[Support 3]

In addition to “Support 1” response.

Once you isolate the message, please forward the message as attachment to Support (support@advansyscorp.com) so we can investigate.

Regards,
Advansys Support

[Support 3]

We can provide the cool solution applet source, if you agree to provide us with any changes that you make to the source. If it is something we feel may be useful to other GroupWise users, we could consider publishing an update to the GroupWise Cool Solutions community.

We will contact you via direct email.

Regards,
Advansys Support

[Support 3]

The information below copied from PST Creator’s user guide…

quote:

---

Prevent Outlook using Novell MAPI default settings. There are known MAPI configuration issues when running both the GroupWise client and Outlook on the same workstation. Prior to conversion, to prevent Outlook using Novell MAPI default settings, configure the Outlook client to prompt on startup for the MAPI profile to be used.

You can configure this behavior in the Outlook client under Options | Mail Services | Prompt for a profile to be used. On Windows 2000 or above, you can also set this option by using the Windows Control Panel | Mail | Show Profiles, “When starting Microsoft Outlook, use this profile:” Prompt for a profile to be used. When Outlook starts and prompts you for the profile, select the appropriate one to connect to your Outlook data.

---

Outlook profile lets you to send & receive emails using its address, if you provide incorrect information then you will not be able to send & receive emails in Outlook. In order to convert messages to Outlook using PST Creator, we recommend to use Outlook profile. PST Creator do not send or receive messages, the solution should work with incorrect accounts information.

In profile configuration screen, please make sure to set to “Prompt for a profile to be used” option. PST Creator will show the profile selection dialog and you will need to select the Outlook profile.

See the following thread for more information about profile and steps to create a new profile:

http://office.microsoft.com/en-us/outlook/HA011471581033.aspx?pid=CL100626971033

Hope this helps.

Regards,
Advansys Support

[Support 3]

Sorry, we are unable to reproduce the behaviour. Solution export appointments from current account (login or proxied).

The “Export GroupWise Appointments into Excel” solution modified on “28 Nov 2006”, please make sure you are using latest update. You can uninstall the solution from Control Panel – Add or Remove Programs and install updated version. You can download the solution from here: http://www.novell.com/coolsolutions/tools/13949.html

Hope this helps.

Regards,
Advansys Support

[Author]

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