Support 1a

[Support 1a]

Hello Sonja,

quote:

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1) (minor) The appointment only shows up in the recipient’s calendar, but not in the sender’s. This is actually intended behaviour (for us), but we don’t know, why it doesn’t show up in the senders calendar.

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I’ve not tried it, but you may need to add the sender as a recipient of the appointment.

quote:

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2) (major) We try to show all appointments for a specific day in a list with the following code:

GroupWise.Account.Calendar.FindMessages(“(START_DATE = ” & year(FilterDate) & “/” & month(FilterDate) & “/” & day(FilterDate) & ” )”)

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I suspect you will need to expand the Find query string to include the box types of the messages you wish to find, i.e. INCOMING and OUTGOING. Object API Query syntax can be quite peculiar, so you may need to play around with this a little.

Regards,

Advansys Support

[Support 1a]

That should work, though there are some other factors that need to be considered. Could you please write to support@advansyscorp.com and we’ll take this thread offline.

Regards,

Advansys Support

[Support 1a]

The Admin API should register automatically if you install from an original Novell CD.

If attempting to register manually gives an error about a module not being found it definitely sounds like you have an incomplete installation.

Please note that while it should work, GW7 is not yet officially supported with Formativ. We are working with Novell to iron out some GW7 issues and expect to release an update to Formativ very shortly.

Advansys Support

[Support 1a]

Thank you for the additional information. I assume you are refering to the Personal Outlook Migration Pack solution when you mention the ‘Import Outlook button’ in GroupWise?

This is not an issue with Archive To Go or the Outlook migration utility, rather it most likely relates to the way you have setup the Windows Messenging Services as they relate to GroupWise and Outlook. It sounds like you may have Outlook using GroupWise services, or GroupWise using GroupWise services.

Running GroupWise and Outlook on the same machine can be somewhat of a black art. When developing the Outlook migration pack, we had the most success by creating two messaging profiles – one that contained only GroupWise services, the other using only Outlook services. We also ensured the ‘prompt for which service to use’ option was always selected. You’ll find more information about setting this up in the Outlook Migration Pack users guide.

Advansys Support

[Support 1a]

Have you restarted your machine since uninstalling Runtime? The control panel applet may have been opened by the OS during the uninstall.

If not, manually delete formativ.cpl from your WindowsSystem32 folder and restart.

Regards,

Advansys Support

[Support 1a]

You would access the

CreationDate

property of the item. See the GroupWise Object API reference mentioned in the post above.

Advansys Support

[Support 1a]

Thank you for your question.

This is a somewhat unusual configuration, and not one we have tested.

How are the Windows messaging services configured? Do you run the GroupWise and Outlook clients at the same time? Is the Outlook client drawing data from the GroupWise back-end?

Does Archive to Go work if you shut down the Outlook client? If so, is it necessary to have the Outlook client running while creating an archive?

Regards,

Advansys Support

[Support 1a]

The installation updates the copy of shfolder.dll on the target machine if required. I suspect another process on this machine muct have shfolder.dll open at the time the runtime installation is executed.

Try closing down all other applications on this machine prior to running the setup. Given the same problem occurs with Safe Mode, it must be a fairly fundamental process. You may need to use the process manager to manually shut down unnecessary processes.

We have not received any other reports of this nature, so I suspect this must be a very rare environmental issue.

Please let me know if this machine continues to present a problem.

Regards,

Advansys Support

[Support 1a]

Have you defined Post Office connection properties for the new Post Office? If not, it is unlikely the application will be able to locate any of the moved users.

Advansys Support

[Support 1a]

Formativ can only provide the capabilities of the underlying GroupWise API in this regard. See the following references to get started:

Recipient.resolve (Recipient is an Object API object)
http://developer.novell.com/ndk/doc/gwobjapi/gwobjenu/data/hist0hw7.html

GroupWise.AddressBookResolveFullName() (AddressBookResolveFullName is a token).
http://developer.novell.com/ndk/doc/gwtoken/gwtokens/data/h6g2rtlu.html

Advansys Support

[Support 1a]

We don’t have anything off the shelf that does this, but I suspect it wouldn’t be too difficult to write.

You would access the Frequent Contact address book via the GroupWise.Account.FrequentContacts property, which would give you access to an AddressBook object. You would then run through all the entries in the book, removing the ‘internet:’ component from the email address field. See Novell’s Object API documentation for details.

This applet would need to be run on each workstation. Alternatively, you could create a Trusted Application applet that could access each mailbox from a central location. See the Language and Developers Guides for more information.

I hope this helps.

Regards,

Advansys Support

[Support 1a]

Great news! Thank everyone for your input.

Advansys Support

[Support 1a]

You would save the image file to any web server your recipients would have access to – it doesn’t have to be the same server your email system is running on.

When you insert the image, you supply the full URL to the server and folder where the image can be accessed.

You’ll find more information in my response to your question about inserting remote images using the Stationery editor.

Advansys Support

[Support 1a]

The Stationery editor built into the Stationery solution lets you insert remote images.

You can use the editor to insert links to remote images within your stationery. Images inserted using this technique are not sent as standard GroupWise image file attachments with the message. As the images do not travel with the message, this technique results in messages which are smaller.

To insert a remote image into your stationery:

1. Position the cursor at the point where you want to insert the remote image.
2. Press the Remote Image toolbar button.
3. Enter the full Image URL to the image you wish to insert. You must include the http://
component of the URL.
4. Press the Refresh button. The image (if available) will be analysed and the width and height
properties, as well as the options under Enclosing Element Properties, will be enabled.
5. Specify the Enclosing element type and other properties as appropriate.
6. Press OK.

I hope this helps.

Advansys Support

[Support 1a]

Thank you for the log file. We note you supplied values for the Trusted Application IP address and port. The IP address you have supplied here indicates the IP address and port of the workstation you will be connecting from (i.e. running the applet on), not the IP address and port of the server. If you supplied the IP address and port of the server no-one could log into an account using the Trusted Application unless they were running from the server.

Could this be the problem? I would suggest you remove the IP and Port number, refresh the trusted application (and let it synchronize throughout your system), then try again.

Let me know how you go.

Advansys Support

[This message was edited by Support 1 on October 27, 2005 at 05:13 PM.]

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