Support 1a

[Support 1a]

Thank you for the additional information Jeff.

I look forward to seeing the metadata folder.

Regards,

Advansys Support

[Support 1a]

Thanks for your posting.

Has anything changed in your tree since you last tested? Do you have any external domains? If so, do you see them in Archive to Go once it starts?

I’ll be a better position to move forward once I have the answer to these questions.

Advansys Support

[Support 1a]

Thanks for your posting. Just to clarify, do you mean you can take a CD containing an archive that works fine on one machine, then view it the suspect machine and it fails?

Would you mind zipping the content of the _metadata folder and sending it to support@advansyscorp.com? The metadata doesn’t contain any email information itself, only subjects, dates and sender/recipient information. We would destroy the metadata once the source of the problem has been ascertained.

Regards,

Advansys Support

[Support 1a]

No problems.

Advansys Support

[Support 1a]

You are welcome.

Advansys Support

[Support 1a]

Novell have reported this has been fixed in GW 6.5.6. They also indicated the fix should be ported to GW 7 SP1.

Advansys Support

[Support 1a]

No, the current version does not expose this as a configurable item.

However, Enterprise access will not work for users that are not Admins, as they will not have sufficient rights to create a trusted application object, which is required to use Enterprise Mode.

Advansys Support

[Support 1a]

Thanks L.P.

Advansys Support

[Support 1a]

Thanks MA.

My experience with Object API Queries has been that they sometimes never return. I haven’t used one in some time, so Novell may have improved them since I last tried. We tend to use Find() instead of queries for this reason.

Advansys Support

[Support 1a]

Thanks MA.

I’ve made a note regarding the missing reference in the Language Guide.

Advansys Support

[Support 1a]

The Print Message applet does not actually print anything – it produces a HTML view of a message, including details of attachments, which the user may print manually. Only the summary is printed. No attachments are printed.

I gather from your post, and the message sent to the support account, that you are not actually using this applet. You appear to be having a problem printing certain PDF attachments from received GroupWise messages, with error messages like ‘Insufficient data for an image’ and ‘The document could not be printed’. You mentioned these messages are coming from the Adobe Acrobat Reader.

It sounds like you are trying to print corrupt PDF files. This has nothing to do with Formativ (or probably GroupWise, either). I would suggest you contact the person who sent you the PDF and ask them for fresh versions. You could also try re-installing the Acrobat Reader.

Advansys Support.

[Support 1a]

I assume you are using Enterprise Mode to access the user? Have you specified the Post Office connection settings for all your Post Offices in system settings? If you don’t, Archive To Go will connect to the default Post office, which in your case is probably Post Office A.

Please let me know how you proceed.

Regards,

Advansys Support

[Support 1a]

Thank you for your question.

Do you mean appointments or resources? They are very different entities in a GroupWise system.

An appointment is a message type. They can be posted (i.e. personal), or group appointments, sent by one person to many recipients. In order to access any message type own by another user (including appointments), you need to have been granted proxy access to the owners account, or use a Trusted Application object to access the account (requires Administrator rights).

A resource is a system entity like a user object. While I have not shared your specific need, I suspect you would use the Object API to conduct a busy search on a resource in order to check it’s free status. See http://developer.novell.com/ndk/doc/gwobjapi/gwobjenu/data/hgqg2qlg.html as a starting point.

I hope this helps.

Advansys Support

[Support 1a]

Thanks MA.

As MA mentioned, this is the way the GroupWise Object API works. If a value is not present, the Field object does not exist (presumably to save space). You always need to check if a field actually exists before accessing it.

Advansys Support

[Support 1a]

Thanks MA.

Advansys Support

[Author]

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