Support 1a

[Support 1a]

Thanks for your post above.

We were able to duplicate the problem as described. Unfortunately, this appears to be a bug in the underlying GroupWise ItemSetText() token. I’ll report this to Novell today.

We’ll spend some time today to see if we can come up with a workaround. I’ll let you know what we find via this thread.

Regards,

Advansys Support

[Support 1a]

Great news – thanks for the update.

Advansys Support

[Support 1a]

Thank you. We have received the applet. We will investigate and get back to you via direct email ASAP. We’ll also post our findings in this thread.

Advansys Support

[Support 1a]

Thank you for the update. As mentioned above, we have not received any other reports of this issue.

It is possible that the applet could be a factor. Would you be willing to email the applet to support@advansyscorp.com, along with a series of steps you take to cause the errors to occur? If you are able to consistently replicate the problem through a series of steps, please provide full details.

Regards,

Advansys Support

[Support 1a]

We are sorry to hear of your frustrating experience. Other than the known issue of not closing certain editors mentioned above, we are not aware of any issues that might cause the problems you describe. We have not received any other reports of this problem. We have spent many 1000’s of man hours working in the Formativ 2.0 development environment and have not experienced anything like you describe. This leads me to believe the problem may be specific to your environment.

Formativ makes use of several external components and services that may be responsible for unusual behavior if faulty. To this end, I would suggest you try the following steps to see if the problem can be eliminated:

a) Formativ Installation

On rare occasions we have seen installations that have become corrupt, presumably during the download process. I would suggest you download Formativ from our downloads page again, uninstall your existing version, and then re-install.

b) GroupWise Client Installation

On more than one occasion we have seen strange problems caused by invalid/incomplete GroupWise client installations. Some people install the GroupWise client using ZEN snapshots or other automated means. These images are sometimes incomplete or invalid. The client may appear to install and run fine, but a missing or old version of component, or an incorrect registry entry can cause all sorts of subtle, hard to track down problems. I would suggest to uninstall the GroupWise client (possibly using one of the client cleanup utilities that are about to ensure the client is completely gone), then re-install from a clean CD.

c) Windows Service Pack Installation

I would suggest you manually run Windows update to ensure you have the latest service packs installed.

d) Microsoft Script Host Installation

Formativ uses the MS script host. The script host libraries are used directly by the form designer environment. I would suggest you re-install the script host. You can download it from:

http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

e) Microsoft Script Debugger

Do you have a copy of the MS script debugger installed? If so, try uninstalling it.

f) Microsoft Internet Explorer Installation

Formativ and GroupWise shared several dependencies on Internet Explorer. Please ensure you are running the latest version. Installing the latest version of IE helps ensure you have the most current versions of several critical Windows System files.

g) Antivirus Software

Try turning off any local anti-virus software. These can sometimes adversely affect the operation of other software, particularly some of the script host components.

h) Video Drivers

Formativ runs inside the GroupWise process. Being in the same process, both can affect the other. GroupWise does seem to be particularly sensitive to video driver issues. I would suggest you check you have the most current version of the video drivers for your card installed.

I hope one or more of these suggestions help. While testing/troubleshooting, remember that Formativ and GroupWise run in the same process. If an obscure problem occurs, the chances are it will continue for the remainder of the GroupWise session. To this end, it is important to re-start the GroupWise client each time you change something during this process, or else the problem will likely to persist, even though the cause may have been removed.

Please let us know how you proceed.

Advansys Support

[Support 1a]

Further to the above, because the masked edit controls don’t inherently know anything about what the data they collect represents, you need to write your own validation code. Here’s a simple example to get you started.

Sub Main(Client, GWEvent)
  Dlg.rzMaskEditTime.editmask = "!90:00;1;_"
  Dlg.showmodal
End Sub

' Validate the time when OK button pressed
sub btnOkClick(Sender)
  dim iPos
  dim iHour
  dim iMinutes

  iPos = instr(1, Dlg.rzMaskEditTime.text, ":", vbTextCompare)

  ' Make sure we have the seperator character exists
  if (iPos = 0) then
    exit sub
  end if

  ' Get the hour portion from the value
  iHour = trim(mid(Dlg.rzMaskEditTime.text, 1, iPos-1))

  ' Exit if the hour value not entered
  if (len(iHour) = 0) then
    msgbox("Enter hour.")
    exit sub
  end if

  iHour = cint(iHour)

  ' Exit, if the hour not in the valid range
  if (iHour >= 24) then
    msgbox("Enter valid hour.")
    exit sub
  end if

  ' Get the minute portion from the value
  iMinutes = trim(mid(Dlg.rzMaskEditTime.text, iPos + 1))

  ' Exit if the minute value not entered
  if (len(iMinutes) = 0) then
    msgbox("Enter minute.")
    exit sub
  end if

  iMinutes = cint(iMinutes)

  ' Exit, if the minute not in the valid range
  if (iMinutes >= 60) then
    msgbox("Enter valid minutes.")
    exit sub
  end if

  msgbox "Time entered: " & TimeSerial(iHour, iMinutes, 0)
End Sub

Advansys Support

[Support 1a]

Thank you for your question above. Unfortunately the GroupWise address books is completely closed to third party developers. Novell provides no hooks at all into the Address book, making it impossible to add buttons to the the toolbar or context menus.

This is a requirement we have submitted to Novell for many years now.

Sorry I couldn’t provide a more positive response.

Regards,

Advansys Support

[Support 1a]

You can’t control the view a recipient used when sending a message. Your recipients could be using any email system, some of which don’t even support HTML messages. Others support HTML, but have it turned off by default.

Depending on the nature of the HTML you imported, it is also possible GroupWise may make some automatic modifications to it as part of the send process (but not enough to convert it to plain text). We would be happy to take a look at your stationery if you email it support@advansyscorp.com.

Regards,

Advansys Support

[Support 1a]

Try downloading Formativ 2.0.17 and try again using the DoVerb() method. (DoVerb was fixed in 2.0.17).

Regards,

Advansys Support

[Support 1a]

Our records indicate you have both 1.6 and 2.0 keys:

Formativ Presentation Pack 2.0
Formativ Runtime 2.0
Formativ Runtime 1.6
Formativ Business Solutions Pack 1.6

Are you sure you are entering only the version 2.0 keys? The 1.6 keys you have won’t be accepted by version 2.0.

We look forward to receiving your config information via email.

Regards,

Advansys Support

[Support 1a]

Thank you for your enquiry. I have asked our Sales department to send me a copy of your keys and licencing information. In the meantime, could you please email a copy of your current Formativ configuration to support@advansyscorp.com. (You can access the configuration from the GroupWise main menu. Select Help | About Formativ). When the about dialog appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboard into a message).

Once I receive this information I’ll be in a better position to access the problem.

Regards,

Advansys Support

[Support 1a]

Are you referring to a form created with the Formativ forms designer? If so, many controls (including the standard edit control) have a MaxLength property which limits the length of the data you can input.

I hope this helps. Please let me know if I have misunderstood your question.

Advansys Support

[Support 1a]

Thank you for the confirmation.

Advansys Support

[Support 1a]

You are welcome.

Advansys Support

[Support 1a]

We will also respond via direct email.

Regards,

Advansys Support

[Author]

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