Support 1

[Support 1]

That’s great news, thanks for letting us know.

Regards,
Advansys Support

[Support 1]

We have received your email and sent a reply.

Regards,
Advansys Support

[Support 1]

Regarding the error ‘class not registered’:

– Is there any other information displayed, eg. a long sequence of numbers like ‘{2933BF90-7B36-11D2-B20E-00C04F983E60}’?
– Do any other errors appear, apart from ‘class not registered’?

It may be easiest to send a screen shot of any error to support@advansyscorp.com.

Is Internet Explorer installed? If so, which version?

It’s possible that installing MSXML3 will fix this problem.

I look forward to your reply.

Regards,
Advansys Support

[Support 1]

Thanks for your enquiry.

The Viewer (version 1.5.0.4) in Archive To Go is available as a free download. See this featured topic for details on how to deploy this version to existing archives.

Regards,
Advansys Support

[Support 1]

Thanks for your enquiry.

Unfortunately Archive To Go does not have a ‘merge’ function at present. This feature is on the enhancements list (it is associated with incremental archiving), however we cannot say at present when this will become available.

Regards,
Advansys Support

[Support 1]

Thanks for reporting this problem.

Are you able to reproduce the problem if you save only that message to the same target folder?

Please send a screen shot of the error to support@advansyscorp.com, along with the full message subject line and the Message Saver configuration file. You can find the file, Message Saver_Flexalock.INI, at the location similar to this:

C:Documents and Settings[Windows User Name]Local SettingsApplication DataAdvansysFormativ1.0Config

We look forward to your reply.

Regards,
Advansys Support

[Support 1]

tech11,

We have not yet received an email from you with the attached files suggested on 24 February. Have you been able to solve the problem?

Regards,
Advansys Support

[Support 1]

Thanks for reporting this problem.

Could you send the archive log (zipped) to support@advansyscorp.com, please? Our engineers will review it in order to advise you on a suitable response to the problem.

Regards,
Advansys Support

[Support 1]

Thanks for reporting this problem.

Please export some data from your Windows Registry (this is explained below) and send the data to support@advansyscorp.com.

How to export Registry data:

• Open a command window. To do this, go to Start > Run… This will open the Run dialog. Enter ‘cmd’ and click OK.
• A command window should open with the prompt set to ‘C:>’ ie. the current directory is the root of your C: drive.
• In the command window, enter the following text, which you can copy from below and then right-click on the command window to paste:

  regedit /e altium.reg “HKEY_CURRENT_USERSoftwareAltium (Dream VCL)”

  Press Enter to execute this command.

• Similarly, enter the following text and press Enter:

  regedit /e dream.reg “HKEY_CURRENT_USERSoftwareDreamCompany”

You should now find there are two files in the C: directory: altium.reg and dream.reg. Please attach these files to an email and send to the above address.

I look forward to your reply.

Regards,
Advansys Support

[Support 1]

Thanks for your question.

When you create a trusted application using Archive To Go, your workstation name is automatically associated with that application. In addition, there is the option to increase the security of this trusted application by including the workstation TCP/IP address and port in the association (this will restrict usage only to that workstation).

Please see the Archive To Go Creator manual (section Enterprise Access) for detailed directions on how to use create a trusted application using the Creator dialogs.

I hope this helps.

Regards,
Advansys Support

[Support 1]

Thanks for reporting this error.

Which version & date of Archive To Go Viewer causes the error? You can find out by going to the Help menu – choose About… to look at the About dialog.

We believe this error is caused by using Viewer on a machine which has been running for several days. It should be fixed by restarting the machine. We expect to fix this problem in the forthcoming release of version 2.0.

I hope this helps and please let me know how you go.

Regards,
Advansys Support

[Support 1]

Thanks for the additional information.

If you have a number of machines/users who need to be able to run Indexer/Finder from a remote location, I believe it is possible to configure the .NET runtime so that all users (or a defined group) have such access. This means it is not necessary to repeat the configuration steps for every user.

I hope this helps.

Regards,
Advansys Supporrt

[Support 1]

Thanks for the confirmation – this is much appreciated.

Regards,
Advansys Support

[Support 1]

Thanks for reporting this error, which occurs if attempting to execute a .NET application file from a remote location, eg. network folder, when the .NET runtime is not configured to allow this. Please see Running Archive To Go from a network drive, a featured topic on our Hints & Tips forum.

Regards,
Advansys Support

[Support 1]

Thanks for the additional information. 80,000 is an extraordinary number of messages for a single folder.

Is it common for your GroupWise users to have more than 5,000 messages in a single folder (not necessarily Mailbox)?

Which version of GroupWise were you using with Archive To Go when it failed to process all 80,000 messages? We know that older versions of GroupWise did not report the correct number of messages to third-party applications when the number exceeded 4,960. It is not clear whether later versions of GroupWise are more robust when processing larger numbers per folder.

I will ensure that our engineers review this scenario. Archive To Go should (for example) display a warning about unprocessed folders when an attempt is made to index the archive.

I look forward to your reply.

Regards,
Advansys Support

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