Support 1

[Support 1]

You may wish to check the Advansys website for details on contacting us by telephone. I suggest you look at the Contact Us page, here.

Regards,
Advansys Support

[Support 1]

Thank you for you query.

I am not sure of what is causing this problem. It would be helpful if you could send one or more screen shots of the ‘many windows’ you describe.

If you send an email to support@advansyscorp.com, we can send you a utility applet that might help resolve the problem. In the meantime, please include in your email the Formativ configuration for the user.

You can obtain the configuration as follows. On the GroupWise Help menu, select Advansys Formativ… When the dialog appears, go to the Configuration tab and click the button Copy to clipboard, then paste the text into your email reply.

We look forward to hearing from you.

Advansys Support

[Support 1]

Thank you for your query.

I notice that you have also posted your query to the Formativ Runtime forum. Please refer to the thread in that forum for our response.

Regards,
Advansys Support

[Support 1]

You can use the ItemSaveInfo() API to obtain a plain text file that corresponds to the message properties page, as shown in the example below:

  call GroupWise.ItemSaveInfo(iMessageID, iFileName, fmtAnsitext)

Notes on this example:

• iMessageID is a variable initialized to the ID of the relevant Message object.
• iFileName is a variable initialized to an appropriate full path and file name. You might find that Utilities.TempFiles provides a useful location (ie. path name) for your purposes.

I hope this helps.

Advansys Support

[Support 1]

The current version of Message Saver does not provide a Restore feature, for recreating a saved message in GroupWise.

As a self-contained proprietary solution, Message Saver cannot be ‘plugged in’ as a software component or subroutine. However, it is certainly possible to adapt the solution.

If you are interested in adapting Message Saver yourself, the source code is available for purchase. To this end, please send an email to sales@advansyscorp.com so that we can negotiate outside of this forum.

I hope this helps.

Advansys Support

[Support 1]

Thank you for supplying the configuration and log data.

Unfortunately, there is no obvious anomaly that we can advise you about. Since you seem to have the latest build of the GroupWise client installed, it is unlikely the problem lies in your GW installation (as others have found).

We also know that, with migration or synchronization problems, about 98% of cases are related to the configuration of Outlook – or more specifically, Windows Messaging.

We hope to find a solution to this issue very soon.

In the meantime, I suggest looking at your Windows Messaging configuration. It might be possible to change one or more options, that resolves this issue.

I hope this helps.

Advansys Support

[Support 1]

We would appreciate it if you could share us (and other users of this solution) how you fixed the problem.

It’s interesting that you mention a GroupWise ‘client issue.’ We are familiar with migration/synchronization issues being (in 98% of cases) related to the configuration of Outlook, or more specifically, Windows messaging.

Thanks in advance for your help.

Advansys Support

[Support 1]

Thank you for this valuable feedback. I will pass on your comments to Engineering for review.

In fact, the design of Personalized Mass Email is under review right now. We look forward to releasing a new version of this solution very soon.

Advansys Support

[Support 1]

Thank you for the update on your progress. I am glad to hear you were successful with the migration.

I will pass on your request (for selective migration of contacts) to Engineering. It seems likely this will be added to the enhancements list for Personal Outlook Migration.

Advansys Support

[Support 1]

Thank you for your query.

At this stage we are not sure what is causing this problem with migrating contacts.

Please assist us in analyzing the issue further by sending an email to support@advansyscorp.com, and include the following:

• The log file produced by the Outlook Migration solution;
• Your Formativ configuration. To obtain this, go to Help on the GroupWise main menu and select About Formativ…; when the dialog appears, go to the Configuration tab and click the button Copy to clipboard, then paste this text into the body of your email.

We look forward to hearing from you soon.

Advansys Support

[Support 1]

Thank you for your query.

With contacts in excess of 300, we are aware of significant slowdown in the migration process. However, yours is the first report of a failure to migrate contacts.

The ‘access violation’ error message suggests to me there might be a problem with your GroupWise client. Perhaps you could try reinstalling?

We would appreciate your sending us more data to assist in analyzing this problem. If you wish to do so, please send an email to support@advansyscorp.com, including the following:

• Formativ configuration. You can obtain this by going to Help on the GroupWise main menu; select About Formativ…; when the dialog appears go to the Configuration tab and click Copy to clipboard. Then paste the text in the body of your email.
• Your Outlook Contacts folder. Advansys treats all data provided by clients as strictly confidential. If you are using a .PST file, attach a zipped (compressed) copy of this file, if no bigger than around 1Mb; otherwise, we have an FTP address you can upload to. If not using a .PST file, the easiest way to do this is to export the Contacts folder to a CSV file, and include the file as an attachment to your email. In Outlook, go to File -> Import & Export -> Export To a File -> Comma Separated Values (Windows) -> Select the contacts folder…

We look forward to resolving this problem very soon.

Advansys Support

[This message was edited by Support 3 on February 24, 2004 at 10:42 PM.]

[Support 1]

Thank you for clarifying your aim.

In order to create a new message in the same folder as the source message, I suggest you use something like the following:

  set oTargetFolder = Client.ClientState.SelectedFolder
  call oTargetFolder.Messages.Add(f)

(where f is the source message object).

If used on a local folder, this should do nothing. If used on a shared folder, this should create a copy of the original message (see the online documentation here for more details on this).

There is also the .Clone method available in the Message object, but (as I understand the documentation) this will create an extra copy of the message in every folder that contains the original.

I hope this helps.

Advansys Support

[Support 1]

You have not stated what you are trying to achieve. It appears you are trying to move a message from its folder to the Mailbox folder. If this is true, use the .Move method instead (oSourceFolder & oTargetFolder are local variables initialized as required):

  call oSourceFolder.Messages.Move(f, oTargetFolder.Messages)

You cannot use .Add or .Move with an attached message; instead, use .Messages.AddExistingMessage(…).

We have done some testing here, and found that Client.Clientstate.CommandMessage does not work with a shared folder that is owned by someone else. Rather, executing

  set f = Client.ClientState.CommandMessage

leads to the following error message:

quote:

---

Could not proxy for user at line X, column Y

---

However, the following approach to obtaining a message object does work, assuming an item is selected in the message list:

  set f = Client.ClientState.SelectedMessages.Item(1)

Unfortunately, I cannot get .Messages.Add(f) to work when f is a message in a shared folder that I do not own.

We have notified Novell of these apparent defects in the GroupWise Object API. Unfortunately Formativ has no control over the behaviour of the GroupWise APIs. These issues are now up to Novell to resolve.

Advansys Support

[Support 1]

Yes, you can connect a script to the Save function in a GroupWise message View.

In Formativ Central, go to the Integrations tab and open the Events dialog, then place a check mark next to the item OnSave. Do this for every message type you require. You will need to restart GroupWise for the changes to take effect.

I hope this helps.

Advansys Support

[Support 1]

Thank you for your question.

This solution (Export Address Book Group Members to CSV) cannot be used for personal contacts.

However, you can use GroupWise itself for this task. From your GroupWise Address Book, select the folder you wish to export, then right-click with the mouse for a context menu and select Export Book. From the Address Book Export dialog, set Save as type to ‘Novell Address Book.’ If you choose to save as .NAB, you will obtain a file in CSV format. (You may change the filename to a .CSV extension.)

I hope this helps.

Advansys Support

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