Support 1

[Support 1]

We have confirmed that the hang you reported is due to C: being the output folder. While ATGC is able to create an archive folder C:johndoe Archive, it’s likely that on Windows 7, ATGC will be unable to create the summary log file at the drive root, like C:archive 2009-12-22-17-03-41.log.

You can work around this problem by choosing/creating an output folder that should always provide Write access, eg. My DocumentsMy Archives.

This issue is now in the enhancements list for ATG.

Kind regards,
Advansys Support

[Support 1]

We have received your email, thank you. A reply has been sent to you directly.

Kind regards,
Advansys Support

[Support 1]

Hi Teri, thanks for reporting these problems.

You wrote:

> 1) ATGC hangs at the end of archive creation at “postprocessing”.

We’ve received a few reports of this hang, right at the end of the export process. While the issue is on the list to be fixed, it does not seem to impact the final result: the archived data seem to be intact in all cases we have seen.

You wrote:

> 2) ATGC will not export my native GW archive.

When you include the native GW archive and end up unable to view the resulting ATG archive, does ATGC sometimes hang, sometimes not hang? Or do you end up unable to view the resulting ATG archive only when ATGC hangs?

Please send the detail log (zipped) from the archive folder (eg. “teri.log”) to support@advansyscorp.com. We will review the log to see what can be done to help.

GWCheck is a utility that runs locally for applying to a GW remote/caching database or to a GW archive. With a standard installation you should find it (gwcheck.exe) in the GroupWise installation folder. We strongly recommend that you add it to your GW installation. Depending on what we find in the ATG log it may be that GWCheck is the only way to resolve the issue.

We look forward to your reply.

Kind regards,
Advansys Support

[Support 1]

Thanks for reporting this problem, which I don’t recall seeing before. Please zip and send the following to support@advansyscorp.com:

• The detail log file (not the summary log) which you should find in the archive folder.
• A sample FML file from the archive. If you are able to view the Properties tab for one of these items, you can identify the FML file for it at the end of the Properties text.

We look forward to your reply.

Kind regards,
Advansys Support

[Support 1]

Thanks for your question.

You can use the Delete method on a CategoryDefinition object. Probably you would identify the CategoryDefinition by its Name property, as in the (untested) sample below:

dim iFound, iIndex
dim oGWAccount, oDef, oDefs

set oGWAccount = Client.ClientState.CurrentAccount
set oDefs = oGWAccount.CategoryDefinitions

iIndex = 1
iFound = false
do while (iIndex <= oDefs.Count) and (not iFound)
  set oDef = oDefs.Item(iIndex)
  if oDef.Name = "Category to remove" then
    iFound = true
    oDef.Delete()
  else
    iIndex = iIndex + 1 
  end if
loop

This API reference may be helpful: CategoryDefinition

Kind regards,
Advansys Support

[Support 1]

No problem, and good luck with those archives.

Kind regards,
Advansys Support

[Support 1]

In that case it seems that the archives have become corrupted. Archive To Go for GroupWise uses the GroupWise API to access GroupWise data, so unfortunately Archive To Go does not have any means to access data that is inaccessible to GroupWise.

I suggest that you contact Novell and/or the discussion forum mentioned above. I hope that you will be able to recover the data.

Kind regards,
Advansys Support

[Support 1]

Thanks for your enquiry.

Since both GroupWise and GWCheck are unable to access the messages in the archives it sounds like they are not valid archives. I know you mentioned using ‘all options’ with GWCheck; please confirm that you have tried the GWCheck Action Analyze/Fix Databases.

It may be helpful to post an enquiry to the GroupWise discussion forum.

Kind regards,
Advansys Support

[Support 1]

You are welcome.

Regards,
Advansys Support

[Support 1]

Good to hear that you solved the problem. Thanks for letting us know.

Kind regards,
Advansys Support

[Support 1]

Good to hear you’ve achieved the desired result, and thanks for letting us know.

Kind regards,
Advansys Support

[Support 1]

Hi Jason,

The Formativ Developers Guide has a section on Applet Chaining in the Advanced Techniques chapter (see the Contents tab). Also relevant is the section that follows, Applet Data Exchange.

The Developers Guide is normally installed with Formativ Creator and may be accessed via the GroupWise Help menu: Formativ Help > Developers Guide.

I hope this helps.

Kind regards,
Advansys Support

[Support 1]

Thanks for the detailed reply.

If you need to support a variable number of fields, you may find the ScrollBox control helpful. Unlike a Panel, ScrollBox will display a horizontal/vertical scrollbar automatically, as needed when a control is placed on it. Also, if the fields you need to display are ‘regular’, eg. N groups where each group contains:

CheckBox, EditBox, List, ComboBox, Date, Time

then it can be helpful to use Panel/RzPanel as a container for each group. You could use the Panel’s Align property (eg. Align=alTop) to auto-position each Panel in the container ScrollBox.

I hope this helps.

Kind regards,
Advansys Support

[Support 1]

Thanks for your question. Unfortunately the DateTimePicker defect is not scheduled to be fixed.

Have you considered using a ListView/RzListView control (V2 Forms Designer) for representing a variable number of fields? At least one of these controls can optionally display a checkbox. Sometimes ListView/RzListView is a reasonable alternative to creating form controls dynamically.

Kind regards,
Advansys Support

[Support 1]

OK, thanks for the confirmation about GetRef.

I suggest you seriously consider the option of a COM component, partly because of the obstacle you mention with NewControlBoxDialog in another thread. Also because it’s relatively easy to COM-enable such a component. The featured topic mentioned above includes a link to a working example.

Good luck with the project.

Kind regards,
Advansys Support

[This message was edited by Support 1 on February 01, 2012 at 03:33 PM.]

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