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  • January 8, 2019 at 4:30 am in reply to: problem with config file for A2G 4.0.0.2 #10433
    ketter
    Participant

      That was the issue…there was a default a2go-config.bin located in C:\Users\<username>\AppData\Roaming\Advansys\Archive To Go. Deleted that one and everything works properly now. Thanks!

      August 12, 2015 at 5:02 am in reply to: Strange error message #9987
      ketter
      Participant

        I just sent the requested information.

        April 3, 2015 at 2:15 pm in reply to: startup error #9974
        ketter
        Participant

          I’m late in getting back to this, but just wanted to say thanks for the quick resolution! Confirms for us that purchasing Archive to Go was a good choice.

          April 3, 2015 at 2:14 pm in reply to: automate installation #9957
          ketter
          Participant

            Just as a follow-up, I also use Bundle Commander. But for Archive To Go, I was able to create a fairly simple ZCM Bundle that installs everything just the way I want it. I installed the msi with the /passive switch and included the license file. I also pushed out the config file created with the Admin Wizard. Works great! Thanks!

            March 25, 2015 at 6:04 am in reply to: startup error #9972
            ketter
            Participant

              Thanks!

              March 25, 2015 at 6:04 am in reply to: message not included in archive #9964
              ketter
              Participant

                Thanks! I appreciate the fast responses here.

                March 24, 2015 at 11:01 am in reply to: message not included in archive #9962
                ketter
                Participant

                  Reproduced using the steps you mentioned. I am sending you a zip file that contains the archive.

                  March 20, 2015 at 5:35 am in reply to: message not included in archive #9960
                  ketter
                  Participant

                    Cool. So now I know which message wasn’t archived. And this one wasn’t critical, but what if the message did need to be archived. How do I fix the problem. The full error from the log is:

                    System.ArgumentException: The surrogate pair (0xD83D, 0xD) is invalid. A high surrogate character (0xD800 – 0xDBFF) must always be paired with a low surrogate character (0xDC00 – 0xDFFF).
                    at System.Xml.XmlTextEncoder.WriteRawWithSurrogateChecking(String text)
                    at System.Xml.XmlTextWriter.WriteCData(String text)
                    at System.Xml.XmlCDataSection.WriteTo(XmlWriter w)
                    at System.Xml.XmlElement.WriteElementTo(XmlWriter writer, XmlElement e)
                    at System.Xml.XmlElement.WriteTo(XmlWriter w)
                    at System.Xml.XmlDocument.WriteContentTo(XmlWriter xw)
                    at System.Xml.XmlDocument.WriteTo(XmlWriter w)
                    at System.Xml.XmlDocument.Save(String filename)
                    at Advansys.Formativ.Windows.Client.Mailbox.MessageSaver.MessageConverter.xfe9de2513f2181da(String xafe2f3653ee64ebc, String x40b9dd062ab099aa)
                    at Advansys.Formativ.Windows.Client.Mailbox.MessageSaver.MessageConverter.SaveToFile(String path, String attachmentsDirectoryName)
                    at Advansys.Arctic.Archiver.x6bd8ef71d35ab58a(Object x8a41fbc87a3fb305, String xe125219852864557, ProgressMessageInfo x0edb5b194ad02902, FolderInfo xd0e732ad4ad24a17)
                    at Advansys.Arctic.Archiver.x53b7203e935fcc6d(FolderInfo xd0e732ad4ad24a17, IndexBuilder x4a32c1d58415ec25)

                    March 20, 2015 at 5:29 am in reply to: automate installation #9956
                    ketter
                    Participant

                      Thanks. That should do it.

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