jxm71

[jxm71]

Who do I contact for a refund?

[jxm71]

Ok. I have been playing around with it and have even spoke to support at Intellireach. The latest GW client (which I have from them) does not use Formativ any longer. While experimenting with Studio (did not fix any problem) I found that if I select an email and hit my delete key to trash the mail, that’s when the multiple occurrences of the “Applet” menu item happen. If I drag the email to the trash there is no multiple occurrences. This only pertains to email that have a signature inserted using multi-sig. Any of my other email it will not occur. How’s that for confusing?

During all this, I still cannot get the “Applets” menu to disappear. Everything still works dispite the multiple menu items. Is there a way to completely eliminate it? I have tried the control panel and using Studio. It is still there.

[This message was edited by jxm71 on May 16, 2006 at 09:08 AM.]

[jxm71]

Yes, those custom solutions are put out by my SPAM filtering company to allow each user to access their own hold queue. This allows them to manage all held email. The company is Intellireach and the software running is the GroupWise client. The appearance of the Applet menu item only happens with both the Multi-Sig and Intellireach are running at the same time. If I disable one or the other the problem is gone. Any work arounds?

[jxm71]

Ok. I finally have the config from the user’s workstation. I think things are running ok, but can support take a look at it?

Here it is.

Formativ Runtime – Version 2.0.1
Build 2.0.1.0
Registered: YES (Audit Code – “**************”)
TLS Remaining: 1020
Caching Protocol: NDAP
No config object found in NDS – checking the registry

Operating System:

Windows XP

Internet Explorer

6.00.2900.2805 (xpsp_sp2_gdr.051130-1554)

Cache File System:

NTFS

Current User Configuration:

Location of Files

User Solutions: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativApplets – (System)
User Data: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
User Cache: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
User Images: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
User Config: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
User Encoded: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativEncoded Output – (System)
User Flexalock: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativFlexalock Output – (System)
User Backup: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativLibrary Backup – (System)
Common Solutions: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
Common Help: C:Program FilesAdvansysFormativHelp – (System)
Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

Client Options

Portal Folder Enabled: True
Portal Folder Deleted: False
Portal Folder Name: IntelliReach
Display Exceptions: True
Redirect Associations: False
Main Menu Caption: A&pplets
Mode: 255
Formativ is enabled
Applet creation is allowed
Client integrations are enabled
Formativ menu is enabled
Favorites menu is enabled
Applet recording is allowed
Enable intelligent Applet caching
Update Applet cache on client startup
Debug Mode: False
Exception Dialog: True
Include Groups: True
Max Traversal: 10
Word Limit?: False
Limit Count: 2

Protocols

Order: 2
Override: 0

LDAP Settings

LDAP Server:
Server Port: 389
Username:
Certificate:
Requires Logon: True
Automatic Login: False
Anonymous Login: False
Save Password: True
Default Port: 389
Default Port SSL: 636
Use SSL: False

Solution Packs

IntelliReach IntelliClient by IntelliReach (http://www.intellireach.com) – Registered (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Systemintellireach01.mnf)
1: irgwms_flexalock
2: irgwmssettings_flexalock
3: irgwstartup_flexalock
4: Unknown
5: Unknown

Multiple Signatures 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – Registered (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemMultiple Signatures.mnf)
1: Multiple Signatures_Flexalock

Library Integration Exceptions:

Formativ File Version Information:

Advansys Formativ (VBSSAFE.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:26 am
Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am
Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:22 am
Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:20 am
Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:06 am
Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0.1 2.0.1.0 01/12/2005 10:53:28 am
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm
Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 11:40:50 am
Advansys Formativ Interface Loader (UILOAD.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am

LDAP File Version Information:

Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 11:08:08 pm
Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 11:10:04 pm
Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 11:09:24 pm

GroupWise File Version Information:

Novell GroupWise Client (GRPWISE.EXE) 6.5.6 6.5.6 01/02/2006 04:57:02 pm
Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.6 6.5.6 01/02/2006 04:31:22 pm
Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.6 6.5.6 01/02/2006 04:38:44 pm
Novell GroupWise Address Book (GWABU1.DLL) 6.5.6 6.5.6 01/02/2006 04:38:10 pm
Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.6 6.5.6 01/02/2006 04:26:58 pm
Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.6 6.5.6 01/02/2006 05:00:46 pm
Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.6 6.5.6 01/02/2006 05:06:00 pm
GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.6 6.5.6 01/02/2006 04:35:48 pm
Novell GroupWise Notify (NOTIFY.EXE) 6.5.6 6.5.6 01/02/2006 05:02:08 pm
Novell GroupWise Admin API (GWCMB1.DLL) 6.5.6 6.5.6 01/02/2006 04:30:52 pm

GroupWise Interface Language:

Language: US

GroupWise Address Books:

AB Modal From Toolbar: Not specified
Default Address Book: Not specified
Delimiter Characters: Not specified
Display Name Format: F L
Name Search Mode: No

Third Party Handlers

DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm

GroupWise C3PO Entries:

GW.CLIENT
Advansys.formativ
Events
OnReady
OnShutDown
Objects
CommandFactory
EventMonitor
IRICGWPlugin
Events
Objects
CommandFactory
GW.CLIENT.WINDOW.ATTACHVIEWER
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.CALENDAR
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.FINDRESULTS
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE
Advansys.formativ
Events
OnDelivery
Objects
EventMonitor
GW.MESSAGE.APPOINTMENT
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.DISCUSSION
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.MAIL
Advansys.formativ
Objects
CommandFactory
IRICGWPlugin
Objects
CommandFactory
GW.MESSAGE.NOTE
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.TASK
Advansys.formativ
Objects
CommandFactory

Trialware Applets:

Multiple Signatures 2.0 – Registered. Audit code: **************
IntelliReach IntelliClient – Registered. Audit code: *************

Available Applets:

C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsirgwmssettings_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsirgwms_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsirgwstartup_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsMultiple Signatures_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsSmartFields Assistant_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

[jxm71]

Thanks for the reply. When I restart GW the applet menu only appears once, initially. It when then start to appear over a period of minutes. I will send the config asap.

Thanks again.

[Author]

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