jimyo

[jimyo]

Hi,

Please ignore the blackberry comments for now, I will deal with that as a seperate incident when I have more evidence. The issue I’m still try9ing to get to the bottom of is entirely GroupWise client based.

[jimyo]

Sorry to confuse, the blackberry issue is additional and I will need to do some more investigating regarding that.

The problem we have always had is that it appeared to our users that some customers were receiving email containing the field name instead of the data – they made this assumption because if they received a reply that contained the original outgoing message it had field names in it. We have since been able to find out that the original email went out correctly formatted but the reply is not in some cases, I’d like to know how this is possible when the email is sent externally?

I will replay with the configuration information shortly.

Thanks
James

[jimyo]

Just to update – it seems that in fact the recipient is getting the email with data displaying correctly (not the field name) but when we receive a reply it shows the field name instead of the data? So essentially, the email goes out with the correct data but some replies come back with the field name – how can that be possible? As a result the users have been a little wary of the application and have not been confident enough to use it to it’s full extent.

[jimyo]

Hi,

We are still experiencing problems with the personalised emailer. I can also report that when a test was sent to blackberrys the message only contained (*) i.e bracket star bracket
and no other text.
What do I need to do to enable debugging?

Thanks
James

[jimyo]

GroupWise client version is 7.0.2 HP
PE version is 2.0
I can’t see anything wrong with the CSV file, all fields in the Salutation column are populated with correctly formatted data. There are some empty entries in the csv file for other items – is it possible that, even though the affected recipient had complete data in all of the fields that a previous missing entry caused the personalised emailer to ‘trip up’?

[jimyo]

Thanks, the update works ok!

Thanks for the assistance.

Regards
James

[jimyo]

Thanks for the response.
The client is 7.0.2HP, server is on 7.0.3 so I’ll try updating the client but I’m not sure that will resolve it, if I log into groupwise on the same PC (same local user account) it works and I’ve tried 2 PC’s with the same result.

There are actually 3 error messages that pop up all generated in Personalized Emailer_Flexalock.vbf:
1st error:
CMimeObjectExtractor.DoSanityChecks
C:Documents and settingsDefaultMy DocumentsAdvansysPersonalized Emailer_Flexalock.vbf
Cannot find file
C:Documents and settingsDefaultLocal SettingsTempadvfmtmpMime.822 at line 9394, column 7

Clickin OK to the error produces more error boxes which are the same as above except for the last line:
2nd error:
C:Documents and settingsDefaultLocal SettingsTempadvfmtmpMim.822 at line 1276, column 5
3rd error:
C:Documents and settingsDefaultLocal SettingsTempadvfmtmpMim.822 at line 464, column 11

I checked for the existence of the mime.822 file in the location stated but it is not being generated.

Regards
James

[Author]

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