glwharris

[glwharris]

Still not success. I had my assistant remove all of the temp files, check virtual memory etc, reload MS/IE and GroupWise. The stationery still is not working on several machines.

[glwharris]

Thanks for the advice. I will pass it on to the installer and see if we have any success.

The computers that this applet fail on are the same type and initial setup as the few that it works on. It is not obvious what is the difference in the configurations between computers that work and those that do not.

[glwharris]

We have been trying to fix this problem by reinstalling IE and GroupWise. Even uninstalling IE first and then reinstalling. This seems to have fixed the problem in one out of 3 boxes. The other two show no change. I asked and was assured that the other applets are working.

[glwharris]

Sorry, I am so slow in getting back. We have a lot to do this time of year. The computers are all running Windows 2000 Professional. We will try and re-install IE and GroupWise and let you know.

[glwharris]

On the machines that the stationery does not work, the other applets we tried work fine. When not working, sometimes it will not even bring up the window to allow the user to select a stationery. When it does show this window, it is slow coming up and then once a stationery is selected, it will not create an email from it.

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