/ Forums / Advansys Formativ / Formativ Runtime / Catastrophic Error

  • Creator
    Topic
  • August 30, 2010 at 12:29 pm #3824
    ctaleck
    Participant

      I have a user who is getting the following errors in this order when starting up GroupWise with Formativ installed. It does not matter which machine is use, only this account seems affected.

      The only thing I can think of is that this particular mailbox is very large. The stats about that mailbox are below. Is it too big for the Formativ Runtime?


      
Novell Groupwise Version : 7.0.3
      
Processed on :  Monday, August 30, 2010 - 10:46 am
      
Post Office Name  : ISPO
      
Post Office Path : /media/nss/ISUS/ISPO
      
Number of mailboxes counted  : 1
      
Logfile language : English
      
Largest Mailbox : 8.925 MB
      
Average Mailbox : 8.925 MB
      
Total Mailbox Size : 8.925 MB
      

      
Username       : isashburn-archive
      
Fullname      : ISAshburn []
      
Size (MB)     : 8.925
      
Inbox         : 20,793
      
Outbox        : 13,974
      
Wastebin      : 139
      
Sizelimit (MB): 0
      
Threshold     : 0%
      
Exceeded      : No
      
UID           : oqv

      Here is the Formativ Configuration on my dev machine which also gets the error:


      
Advansys Formativ Studio - Version 2.0.1
      
Build 2.0.1.0
      
Registered: YES (Audit Code - "0409225FES1")
      
TLS Remaining: 1008
      
Caching Protocol: NDAP
      
Config "CN=Developer-U Config.OU=Formativ.O=IPA" located in USER "CN=ctaleck.OU=IPA-RESTON.O=IPA"
      

      
Operating System:
      

      
Windows XP
      

      

      
Internet Explorer
      

      
6.00.2900.5803 (xpsp_sp3_gdr.090428-1325)
      

      

      
Cache File System:
      

      
NTFS
      

      

      
Current User Configuration:
      

      
Location of Files
      

      
User Solutions:	C:NOVELLApplets - (Registry)
      
User Data:	C:NOVELLAppletsData - (Registry)
      
User Cache:	C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache - (System)
      
User Images:	C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Images - (System)
      
User Config:	C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Config - (System)
      
User Encoded:	C:Documents and SettingsctaleckMy DocumentsAdvansysFormativEncoded Output - (System)
      
User Flexalock:	C:Documents and SettingsctaleckMy DocumentsAdvansysFormativFlexalock Output - (System)
      
User Backup:	C:Documents and SettingsctaleckMy DocumentsAdvansysFormativLibrary Backup - (System)
      
Common Solutions:	C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets - (System)
      
Common Data:	C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data - (System)
      
Common Help:	C:Program FilesAdvansysFormativHelp - (System)
      
Common Manifests:	C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System - (System)
      

      

      
Client Options
      

      
Portal Folder Enabled:	False
      
Portal Folder Deleted:	False
      
Portal Folder Name:
      
Display Exceptions:   	True
      
Redirect Associations:	False
      
Main Menu Caption:    	IPA Forms
      
Mode: 247
      
Formativ is enabled
      
Applet creation is allowed
      
Client integrations are enabled
      
Formativ menu is disabled
      
Favorites menu is enabled
      
Applet recording is allowed
      
Enable intelligent Applet caching
      
Update Applet cache on client startup
      
Debug Mode:	False
      
Exception Dialog:	True
      
Include Groups:	True
      
Max Traversal:	10
      
Word Limit?:	False
      
Limit Count:	2
      

      

      
Protocols
      

      
Order:	2
      
Override:	0
      

      

      
LDAP Settings
      

      
LDAP Server:
      
Server Port:	389
      
Username:
      
Certificate:
      
Requires Logon:	False
      
Automatic Login:	False
      
Anonymous Login:	False
      
Save Password:	False
      
Default Port:	389
      
Default Port SSL:	636
      
Use SSL:	False
      

      

      
Solution Packs
      

      
Enterprise Calendar Dates 1.2 by Advansys Pty Limited (www.advansyscorp.com) - Expired,
      
0 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemEnterprise Calendar Dates.mnf)
      
1: Unknown
      

      
Personalized Emailer Pack 2.0 by Advansys Pty Limited (www.advansyscorp.com) - Expired,
      
0 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemPersonalized Emailer Pack.mnf)
      
1: Unknown
      
2: Unknown
      
3: Unknown
      

      
Presentation Pack 2.0 by Advansys Pty Limited (www.advansyscorp.com) - Expired,
      
0 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemPresentation Pack.mnf)
      
1: Unknown
      
2: Unknown
      
3: Unknown
      
4: Unknown
      

      
Productivity Pack 2.0 by Advansys Pty Limited (www.advansyscorp.com) - Expired,
      
0 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemProductivity Pack.mnf)
      
1: Unknown
      
2: Unknown
      
3: Unknown
      
4: Unknown
      
5: Unknown
      
6: Unknown
      
7: Unknown
      
8: Unknown
      
9: Unknown
      

      

      

      
Library Integration Exceptions:
      

      
CN=Analyst Applets.OU=Formativ.O=IPA
      
CN=Testing Applets.OU=Formativ.O=IPA
      
CN=Development Applets.OU=Formativ.O=IPA
      
CN=Edit-Review Applets.OU=Formativ.O=IPA
      
CN=Manager Applets.OU=Formativ.O=IPA
      
CN=Globaltesters Applets.OU=Formativ.O=IPA
      
CN=Staff Applets.OU=Formativ.O=IPA
      
CN=DevOne Applets.OU=Formativ.O=IPA
      
CN=DevThree Applets.OU=Formativ.O=IPA
      
CN=DevTwo Applets.OU=Formativ.O=IPA
      
CN=DevGlobal Applets.OU=Formativ.O=IPA
      
CN=Dev3 Applets.OU=Formativ.O=IPA
      
CN=Dev2 Applets.OU=Formativ.O=IPA
      
CN=Dev1 Applets.OU=Formativ.O=IPA
      

      

      

      
Formativ File Version Information:
      

      
Advansys Formativ (VBSSAFE.EXE)                                       	2.0.1     	2.0.1.0   	01/12/2005 11:53:26 am
      
Advansys Formativ Tray Interface (FORMATIV.EXE)                       	2.0.1     	2.0.1.0   	01/12/2005 11:53:24 am
      
Advansys Formativ Registration Utility (FRMRMG10.EXE)                 	2.0.1     	2.0.1.0   	01/12/2005 11:53:22 am
      
Advansys Formativ Quick Config (QUICKCONFIG.EXE)                      	2.0.1     	2.0.1.0   	01/12/2005 11:53:20 am
      
Advansys Formativ Studio (FORMATIV.DLL)                               	2.0.1     	2.0.1.0   	01/12/2005 11:52:52 am
      
Advansys Formativ Control Panel Applet (FORMATIV.CPL)                 	2.0.1     	2.0.1.0   	01/12/2005 11:53:28 am
      
Advansys Formativ Applet Generator (SCRIPTGEN.DLL)                    	1.6       	1.6.0.0   	01/07/2003 07:22:32 pm
      
Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL)                	1.6       	1.6.0.1   	18/07/2003 03:29:58 pm
      
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL)                  	2.0.1     	2.0.1.0   	10/11/2005 04:17:36 pm
      
Advansys Formativ Portal Manager Resources (HTMLRES.DLL)              	1.6       	1.6.0.0   	24/06/2003 12:40:50 pm
      
Advansys Formativ Interface Loader (UILOAD.DLL)                       	2.0.1     	2.0.1.0   	01/12/2005 11:53:24 am
      

      

      
LDAP File Version Information:
      

      
Novell LDAP SDK Library (LDAPSDK.DLL)                                 	2.9.0     	2.9.0     	28/01/2003 12:08:08 am
      
Novell LDAP SDK Extension APIs (LDAPX.DLL)                            	2.9.0     	2.9.0     	28/01/2003 12:10:04 am
      
Novell LDAP SDK SSL Library (LDAPSSL.DLL)                             	2.9.0     	2.9.0     	28/01/2003 12:09:24 am
      

      

      
GroupWise File Version Information:
      

      
Novell GroupWise Client (GRPWISE.EXE)                                 	7.0.2 HP  	7.0.2 HP  	24/05/2007 10:33:28 pm
      
Novell GroupWise C3PO Manager (GWDT31.DLL)                            	7.0.2 HP  	7.0.2 HP  	24/05/2007 12:27:10 am
      
Novell GroupWise Address Book (ADDRBOOK.EXE)                          	7.0.2 HP  	7.0.2 HP  	24/05/2007 12:37:22 am
      
Novell GroupWise Address Book (GWABU1.DLL)                            	7.0.2 HP  	7.0.2 HP  	24/05/2007 12:36:40 am
      
Novell GroupWiseObject Library (GWCMA1.DLL)                           	7.0.2 HP  	7.0.2 HP  	24/05/2007 12:20:48 am
      
Novell GroupWise Import Module (GWIMPEXE.EXE)                         	7.0.2 HP  	7.0.2 HP  	24/05/2007 01:43:42 am
      
Novell GroupWise 'Hit the Road' setup (HTRSETUP.EXE)                  	7.0.2 HP  	7.0.2 HP  	24/05/2007 01:53:52 am
      
GroupWise Attachments ActiveX Control (GWATT1.OCX)                    	7.0.2 HP  	7.0.2 HP  	24/05/2007 12:33:16 am
      
Novell GroupWise Notify (NOTIFY.EXE)                                  	7.0.2 HP  	7.0.2 HP  	24/05/2007 01:45:24 am
      
Novell GroupWise Admin API (GWCMB1.DLL)                               	7.0.2 HP  	7.0.2 HP  	24/05/2007 12:26:42 am
      

      

      
GroupWise Interface Language:
      

      
Language: US
      

      

      
GroupWise Address Books:
      

      
AB Modal From Toolbar: No
      
Default Address Book: AB.4E6F76656C6C47576162703139393500.Novell GroupWise Address Book
      
Delimiter Characters: ,;
      
Display Name Format: F L
      
Name Search Mode: No
      

      

      
Third Party Handlers
      

      
DLL1	C:Program FilesAdvansysFormativSCRIPTRECORDER.DLL
      
Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL)                	1.6       	1.6.0.1   	18/07/2003 03:29:58 pm
      
DLL2	C:Program FilesAdvansysFormativTOKENBLOCKER.DLL
      
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL)                  	2.0.1     	2.0.1.0   	10/11/2005 04:17:36 pm
      

      

      
GroupWise C3PO Entries:
      

      
GW.CLIENT
      
Advansys.formativ
      
Events
      
OnReady
      
OnShutDown
      
Objects
      
CommandFactory
      
EventMonitor
      
GW.CLIENT.WINDOW.ATTACHMENTCONTROL
      
Advansys.formativ
      
Objects
      
IconFactory
      
GW.CLIENT.WINDOW.ATTACHMENTCONTROL.EDITABLEFILE
      
Advansys.formativ
      
Objects
      
IconFactory
      
GW.CLIENT.WINDOW.ATTACHMENTCONTROL.STATICFILE
      
Advansys.formativ
      
Objects
      
IconFactory
      
GW.CLIENT.WINDOW.ATTACHVIEWER
      
Advansys.formativ
      
Objects
      
CommandFactory
      
GW.CLIENT.WINDOW.BROWSER
      
Advansys.formativ
      
Objects
      
IconFactory
      
GW.CLIENT.WINDOW.CALENDAR
      
Advansys.formativ
      
Objects
      
CommandFactory
      
GW.CLIENT.WINDOW.FINDRESULTS
      
Advansys.formativ
      
Objects
      
CommandFactory
      
GW.MESSAGE
      
Advansys.formativ
      
Events
      
OnDelivery
      
Objects
      
EventMonitor
      
GW.MESSAGE.APPOINTMENT
      
Advansys.formativ
      
Events
      
GW#C#COMPOSE
      
GW#C#FORWARD
      
GW#C#RESEND
      
GW#C#REPLY
      
GW#C#OPEN
      
Objects
      
CommandFactory
      
GW.MESSAGE.DISCUSSION
      
Advansys.formativ
      
Objects
      
CommandFactory
      
GW.MESSAGE.MAIL
      
Advansys.formativ
      
Events
      
GW#C#REPLY
      
GW#C#OPEN
      
GW#C#COMPOSE
      
GW#C#FORWARD
      
GW#C#RESEND
      
Objects
      
CommandFactory
      
GW.MESSAGE.MAIL.BEACON
      
Advansys.formativ
      
Events
      
GW#C#OPEN
      
Objects
      
IconFactory
      
CommandFactory
      
GW.MESSAGE.MAIL.DFORM
      
Advansys.formativ
      
Events
      
GW#C#OPEN
      
Objects
      
IconFactory
      
CommandFactory
      
GW.MESSAGE.MAIL.EDFORM
      
Advansys.formativ
      
Events
      
GW#C#OPEN
      
Objects
      
IconFactory
      
CommandFactory
      
GW.MESSAGE.MAIL.EDITREVIEW
      
Advansys.formativ
      
Events
      
GW#C#REPLY
      
GW#C#OPEN
      
Objects
      
IconFactory
      
CommandFactory
      
GW.MESSAGE.MAIL.ISREQUEST
      
Advansys.formativ
      
Events
      
GW#C#OPEN
      
Objects
      
IconFactory
      
CommandFactory
      
GW.MESSAGE.MAIL.ITREQUEST
      
Advansys.formativ
      
Events
      
GW#C#VIEW
      
GW#C#OPEN
      
Objects
      
IconFactory
      
CommandFactory
      
GW.MESSAGE.MAIL.LEAVEREQ
      
Advansys.formativ
      
Events
      
GW#C#OPEN
      
Objects
      
IconFactory
      
CommandFactory
      
GW.MESSAGE.MAIL.LEAVEREQ.APPROVED
      
Advansys.formativ
      
Events
      
GW#C#OPEN
      
Objects
      
CommandFactory
      
GW.MESSAGE.MAIL.RBMEETING
      
Advansys.formativ
      
Events
      
GW#C#OPEN
      
Objects
      
IconFactory
      
CommandFactory
      
GW.MESSAGE.MAIL.REVIEWREQUEST
      
Advansys.formativ
      
Events
      
GW#C#OPEN
      
Objects
      
CommandFactory
      
GW.MESSAGE.NOTE
      
Advansys.formativ
      
Objects
      
CommandFactory
      
GW.MESSAGE.PHONE
      
Advansys.formativ
      
Objects
      
CommandFactory
      
GW.MESSAGE.TASK
      
Advansys.formativ
      
Events
      
GW#C#REPLY
      
Objects
      
CommandFactory
      
GW.MESSAGE.TASK.SUPPORT
      
Advansys.formativ
      
Events
      
GW#C#ACCEPT
      
GW#C#COMPLETE
      
GW#C#COMPOSE
      
GW#C#OPEN
      
Objects
      
IconFactory
      
CommandFactory
      

      

      
Trialware Applets:
      

      
Enterprise Calendar Dates 1.2 - Unregistered.  Trial Period has Expired.
      
Productivity Pack 2.0 - Unregistered.  Trial Period has Expired.
      
Personalized Emailer Pack 2.0 - Unregistered.  Trial Period has Expired.
      
Presentation Pack 2.0 - Unregistered.  Trial Period has Expired.
      

      

      
Available Applets:
      

      
C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
      
Delete Attachments from Selected Messages_flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes;  Favorite: No; Run Menu: Yes
      
C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
      
IPA Diagnostics_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes;  Favorite: No; Run Menu: No
      
C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
      
IPA Edit-Review Request_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes;  Favorite: Yes; Run Menu: Yes
      
C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
      
IPA IS Request_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes;  Favorite: Yes; Run Menu: Yes
      
C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
      
IPA RB Meeting Request_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes;  Favorite: Yes; Run Menu: Yes
      
C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
      
IPA Sign-In_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes;  Favorite: Yes; Run Menu: Yes
      
C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{C4F21D2B-4191-4837-AFCB-4DA5DC7477DC}
      
_IPA Profile.vbf; Library: CN=Dev1 Applets.OU=Formativ.O=IPA; Int Enabled: Yes;  Favorite: Yes; Run Menu: No

      [This message was edited by Support 1 on August 30, 2010 at 06:20 PM.]

    • Creator
      Topic
    • Author
      Replies
    • August 30, 2010 at 6:41 pm #6326
      Support 1
      Participant

        Thanks for reporting this problem.

        I have edited your post only to change the format, because some lines were very long.

        It looks like you have used GWCheck on the user’s machine to obtain the mailbox stats. If you have not done a thorough GWCheck (Fix Structure and Contents), please try that.

        It looks like you have a Formativ applet that executes on start-up, and fails while attempting to access a folder in the GroupWise mailbox. Either there is no matching folder or the mailbox is corrupt. Perhaps GWCheck will fix this. You may need to determine which applet is involved – your Formativ configuration shows that 6 applets are in the eDirectory cache. This may help to find out which folder is not found.

        Finally, we recommend using the latest point release of any GroupWise version. For GroupWise 7 the latest patch is 7.0.4; for more information see Novell Patch Finder.

        I hope this helps and please let me know how you go.

        Regards,
        Advansys Support

        August 31, 2010 at 5:59 am #6324
        ctaleck
        Participant

          Yes, we already ran GWCheck with the options mentioned, which came out with no errors.

          As all the applets work fine in other accounts, we are going to attempt to archive messages in this particular one and see if that helps.

          August 31, 2010 at 5:29 pm #6325
          Support 1
          Participant

            Thanks for the clarification.

            Yes, the problem is clearly environmental, ie. it is associated with specific GroupWise accounts.

            I hope that archiving messages helps to fix this issue.

            Regards,
            Advansys Support

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