/ Forums / Advansys Formativ / Formativ Runtime / Groupwise/Formativ Error

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  • June 3, 2010 at 1:57 am #3822
    MikeGoodson
    Participant

      Hi,

      Hopefully someone can assist me? We are trialling the Formative ‘Personalised Emailer Field Inserter’ as Groupwise has no HTML mail merge capability.

      I have a problem on some XP (SP3) PCs where I receive an error when I start the ‘inserter process’ which is “Access violation at address 02B70D29 in module formative.dll’ – I usually have to end task the grpwise.exe process to remove this message and get Groupwise running again.

      Other XP PCs (running the same SP) are fine. If I cannot prove to our business that this product works, we cannot invest in it.

      Any assistance appreciated.

      Many thanks, Mike

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    • June 3, 2010 at 5:30 pm #6319
      Support 3
      Participant

        Thanks for your post.

        Unfortunately, we haven’t had any report about this issue.

        As the behaviour occurs on some machine but not others, indicate its environmental or specific to the GroupWise client. Please make sure to use the latest point release of the GroupWise client.

        Please let us know which version of the Personalized Emailer solution you are running (start emailer solution – click About – version number).

        Could you please email your Formativ Configuration to support (support@advansyscorp.com). You can access this via the main GroupWise menus: Help | About Formativ. When the ‘About Box’ appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboard into your email or save as text file and attach to your email.

        Regards,
        Advansys Support

        June 3, 2010 at 6:03 pm #6322
        Support 1
        Participant

          Further to the comments by Support 3, please check the version of Internet Explorer on the affected workstations:

          • Which versions of IE are installed the affected machines?
          • Which versions if IE are installed on the unaffected machines?

          I look forward to your reply.

          Regards,
          Advansys Support

          June 15, 2010 at 7:45 am #6321
          MikeGoodson
          Participant

            Thanks very much for the information, I have sent an e-mail to the support@advansyscorp.com address as suggested.

            Mike

            June 16, 2010 at 5:08 pm #6320
            Support 3
            Participant

              We have received your email and will respond by direct email.

              Regards,
              Advansys Support

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