Help! personalizedalized Emailer 2.0 problem (1 on 2 email addresses from book skipped)

[PHDSG]

Groupwise 8
Formativ Creator 2.0.2 Beta 1
Version 2.0.30

Hello,

I have to use the Personalized Emailer 2.0. I just downloaded the last version.

But if I try to use a Novell address book, systematically 1 adress on 2 is skipped: on a list, the first one is used, the second not, the third yes, the folowing not etc…

no error or failed address is displayed

I encountered this problem on all the computers I tested: 4 until now.

No problem when using a CSV file instead of a novell address book…

It is quite urgent.

Thanks in advance for help.

Philippe

[This message was edited by PHDSG on December 14, 2009 at 02:07 PM.]

[This message was edited by PHDSG on December 14, 2009 at 02:11 PM.]

Topic

[Support 3]

Unfortunately we haven’t had any report about this issue and unable to re-produce. We have tested using GroupWise client 8.0.1 (build date 26/08/2009). Which version of the GroupWise client you are using (see Help – About GroupWise)? If you are not using latest version then we strongly recommend to upgrade the client to latest point release.

Please note, Personalized Emailer only support User type contact from Address Book entries, it does not support Resource, Group, Company.

Considering CSV option is working, another workaround you can consider is to export Address Book to CSV format and use the CSV file. To export Address Book, open Address Book – Select File – Export – Change save type to CSV.

Hope this helps.

Regards,
Advansys Support

[PHDSG]

hello,

Used groupwise client: 8.01 26/0/2009 build 88138 !

We don’t use resource, group, company.

BTW, it is not records in the address book that are “bad”: indeed if you insert one address in the list, then the missing addresses after the inserted one are used but no more the addresses used in the previous session…

It is completely reproductive: I have the same problem on all computers on 2 different groupwise systems…

Philippe

[Support 3]

Are you using System or Personal Address Book? Can you re-produce the behaviour by creating a new Personal Address Book and few test entries? You can select “Send Later” option to create messages in your Work-In-Progress folder which you can delete manually. Please make sure to choose “Create All” drop-down list item to create all messages.

If the problem persists, we need to gather debug information about the processes. In order to gather diagnostic information, you will require a debug event viewer. If you do not already have one, I suggest you download and install DebugView from http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx, and follow the steps set out below:

• Start DebugView and turn off capturing for Kernel events (if available).
• Go to GroupWise and press SHIFT key as you start Personalized Emailer; this will make it generate debug information.
• Save the debug information captured in DebugView to a text file, and send it to support@advansyscorp.com.

Please also send us Formativ Configuration and any additional information (i.e. screenshots, etc). You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

Regards,
Advansys Support

[Support 3]

Could you please let us know the Personalized Emailer version number (see About option from the Main dialog)?

Our engineers suggested the issue could be relate to corrupted address book, perhaps you could export the Address Book to NAB and send it to Support (support@advansyscorp.com) so we could look at it. Please note, Advansys treats all data provided by clients as strictly confidential.

Regards,
Advansys Support

[PHDSG]

Hello,

I just sent the screenshots, config copy and Test NAB used to support…

It happens as well with emailer 2.0.2 as with 2.0.3; it happens as well with old address book as with newly created one…

It happens on all different groupwise 8.0.1 POA/Client 8.0.1 workstations tested…

If you need a debug, let me know…

Philippe

[Support 3]

We have received your email which has been forwarded to engineers for review. We will respond this issue by email.

Regards,
Advansys Support

[PHDSG]

About the Debug info:

I can’t get any output from Personalized Emailer… I pressed left shift key at start up…

If I do the same operation SHIFT Key at start up with stationary per example, there I get an output…

I use debugview 4.76 (Kernel off)

Any idea?

Philippe

[Support 3]

Pressing SHIFT key should print debug trace, this solution has debug trace in some specific place and will appear once you create messages.

We have sent you an email about the issue. We don’t need the debug trace as we can reproduce the behaviour using GroupWise client 8.0.1 (build date 26/08/2009). Our engineers will try to identify the issue so we can report it to Novell or find any work-around approach. We will post any update in this thread.

Regards,
Advansys Support

[Support 3]

Our engineers found GroupWise APIs which cause skipping Address Book entries. We will report this behaviour to Novell.

We also found a workaround which seems to fix the behaviour. We have updated Personalized Emailer (2.0.31) which now in beta stage. We will release this version once beta stage complete. If you are interested to test the beta, please send a message to support (support@advansyscorp.com).

Regards,
Advansys Support

[Support 3]

Novell informed us that skipping entries issue fixed in GroupWise client 8.0.2.

quote:

---

574589 FIXED Skipped entries when calling Book.AddressBookEntries.Item() in a loop

---

Regards,
Advansys Support

[Author]

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