No Junk Mail applet problem

[Anonymous]

Hi – I have two issues, possibly related:
1. A user had a working installation of the applet installed on his desktop computer (XP). Then he installed and executed the applet on his laptop (Win2K), and as a result all his existing rules disappeared, replaced by the ones created on the laptop. The same thing happens when he runs the applet back on his desktop–the rules created on the laptop are deleted and replaced.
2. Occasionally, this same user (and a few others) will run the applet on an email but the rule never gets added. No error message during this.
We are using GW6 SP2.
Any help on this is greatly appreciated!

Robyn Mierzwa
IT Director
HLB Lighting Design

Topic

[Support 1a]

This applet stores the junk-mail list, content-list and the subject-list files locally. The applet uses these files to build the junk mail rules. When a user changes from there desktop to laptop, the settings files are not being transferred. This causes the applet to re-build the rules again (deleting any previous rules), using the settings files that exist on the notebook at the time the applet is executed.

The only work around to this problem currently is to manually (or otherwise) copy the appropriate files from the desktop-notebook-desktop – not particularly elegant. We do have plans to possibly upgrade this currently free applet to use another system to save settings that travels with the account. I don’t have any delivery dates for this at the moment.

Advansys Support

[Author]

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