Could not load the archive mailbox metadata

[Miha]

I cannot open one Archive To Go archive. When I run viewer.exe file from root folder of archive it shows black dos window one second and then disappears. If I try to open this archive from running viewer application it shows me an error “Could not load the archive mailbox metadata”. It seems to me that file “Disk1.info.xml” has wrong format. Could you please help me with this issue?

Best regards,
Mikhail.

Topic

[Support 1]

Thanks for your enquiry.

When this archive was created, were any errors/warnings reported by Creator? You can find out by checking the summary at the end of the process log file, in the archive folder.

Has the archive been copied to a network, DVD/CD or other location?

Please send the following to support@advansyscorp.com:

• The process log file.
• The contents of the _metadata folder (zipped). The exported metadata contains only Sender, Recipients, Subject and Date for each message; it contains only Display Name and Email Address for each contact.

Regards,
Advansys Support

[Author]

Replies