/ Forums / Advansys Formativ / eDirectory/NDS Management / Problems with NDS Management on one User

  • Creator
    Topic
  • March 17, 2005 at 1:31 pm #3503
    Anonymous

      Hello,

      We are currently having an issue using the Business Solutions Pack and Formativ 1.6 where one user cannot see any of the templates in the library. It does not seem to be workstation specific, as I can log in as a different user and get the templates correctly.

      Attached are the configs for a) A good user and b) a user that is having the problem. I made sure that the user is a member of the correct groups necessary to see the templates and also has permissions to the directory where the templates are stored. Any help would be much appreciated.

      *************GOOD USER ******************
      Advansys Formativ Admin – Version 1.6
      Build 1.6.0.8
      Registered: YES (Audit Code – “04010225FAR41”)
      TLS Remaining: 1046
      Caching Protocol: NDAP
      Config “CN=Admin Configuration.OU=FORMATIV.O=ww” located in USER “CN=Hartelm.O=ww”

      Operating System:

      Windows 2000

      Internet Explorer

      6.00.2800.1606

      Cache File System:

      NTFS

      Current User Configuration:

      Location of Files

      User Applets: C:Documents and Settingshartelm.000My DocumentsAdvansysFormativApplets – (System)
      User Data: C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Data – (System)
      User Cache: C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Cache – (System)
      User Images: C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Images – (System)
      User Config: C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Config – (System)
      User Encoded: C:Documents and Settingshartelm.000My DocumentsAdvansysFormativEncoded Output – (System)
      User Flexalock: C:Documents and Settingshartelm.000My DocumentsAdvansysFormativFlexalock Output – (System)
      User Backup: C:Documents and Settingshartelm.000My DocumentsAdvansysFormativLibrary Backup – (System)
      Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
      Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
      Common Help: C:Program FilesAdvansysFormativHelp – (System)
      Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

      Client Options

      Portal Folder Enabled: True
      Portal Folder Deleted: False
      Portal Folder Name: Formativ Portals
      Display Exceptions: False
      Redirect Associations: True
      Main Menu Caption: A&pplets
      Mode: 255
      Formativ is enabled
      Applet creation is allowed
      Client integrations are enabled
      Formativ menu is enabled
      Favorites menu is enabled
      Applet recording is allowed
      Enable intelligent applet caching
      Update applet cache on client startup
      Debug Mode: False
      Exception Dialog: False
      Include Groups: True
      Max Traversal: 10
      Word Limit?: True
      Limit Count: 2

      Protocols

      Order: 2
      Override: 0

      LDAP Settings

      LDAP Server:
      Server Port: 389
      Username:
      Certificate:
      Requires Logon: True
      Automatic Login: False
      Anonymous Login: False
      Save Password: True
      Default Port: 389
      Default Port SSL: 636
      Use SSL: False

      Solution Packs

      Business Solutions Pack by Advansys Pty Limited (http://www.advansyscorp.com) – Registered
      1: Unknown
      2: Unknown
      3: Unknown
      4: Unknown
      5: Unknown
      6: Unknown
      7: Unknown
      8: Unknown
      9: Unknown
      10: Unknown
      11: Unknown
      12: Unknown
      13: Unknown
      14: Unknown
      15: Unknown
      16: Template System_bsp_Flexalock
      17: Unknown
      18: Unknown
      19: Unknown

      Library Integration Exceptions:

      None

      Formativ File Version Information:

      Advansys Formativ (VBSSAFE.EXE) 1.6 1.6.0.1 10/07/2003 10:20:10 am
      Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6 1.6.0.0 01/07/2003 04:19:12 pm
      Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.6 1.6.0.0 22/08/2003 10:03:56 am
      Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.6 1.6.0.0 31/07/2003 04:47:10 pm
      Advansys Formativ Admin (FORMATIV.DLL) 1.6 1.6.0.8 07/11/2003 02:44:26 pm
      Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6 1.6.0.8 06/11/2003 12:26:48 pm
      Advansys Formativ Applet Generator (SCRIPTGEN.DLL) 1.6 1.6.0.0 01/07/2003 04:22:32 pm
      Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.6 1.6.0.1 18/07/2003 12:29:58 pm
      Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 04:18:30 pm
      Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 09:40:50 am
      Advansys Formativ Interface Loader (UILOAD.DLL) 1.6 1.6.0.0 01/07/2003 04:19:52 pm
      Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 10:53:26 am
      Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 10:53:08 am
      Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 10:52:56 am
      Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 10:52:38 am

      LDAP File Version Information:

      Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 09:08:08 pm
      Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 09:10:04 pm
      Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 09:09:24 pm

      GroupWise File Version Information:

      Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 5.5.7.2 Beta 5.5.7.2 Beta 29/08/2002 11:11:22 am
      GroupWise C3PO Manager (GWDT31.DLL) 5.0 0.01 17/06/2002 07:30:36 pm
      Novell GroupWise 5 Address Book (ADDRBOOK.EXE) 1.1.0.0 1.1.0.377 17/06/2002 07:46:46 pm
      Novell GroupWise 5 Address Book (GWABU1.DLL) 1.1.0.0 1.1.0.748 17/06/2002 07:44:26 pm
      GroupWare Object Library (GWCMA1.DLL) 5.5 2.0 17/06/2002 07:01:42 pm
      GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 1, 0, 0, 1 1, 0, 0, 1 17/06/2002 07:13:40 pm
      GroupWise Attachments ActiveX Control Module (GWATT1.OCX) 1, 0, 0, 1 1, 0, 0, 1 19/08/2002 05:10:00 pm
      GroupWise Notify (NOTIFY.EXE) 1.0 1.0 17/06/2002 07:10:40 pm
      GroupWise Admin API (GWCMB1.DLL) 5.5 2.0 17/06/2002 09:05:32 pm

      GroupWise Interface Language:

      Language: US

      GroupWise Address Books:

      AB Modal From Toolbar: No
      Default Address Book: AB.4E6F76656C6C47576162703139393500.Novell GroupWise Address Book
      Delimiter Characters: ,
      Display Name Format: L, F
      Name Search Mode: No

      Third Party Handlers

      DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
      Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 04:18:30 pm
      DLL2 C:PROGRA~1AdvansysFormativScriptRecorder.dll
      Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.6 1.6.0.1 18/07/2003 12:29:58 pm

      GroupWise C3PO Entries:

      GW.CLIENT
      Advansys.formativ
      Events
      OnReady
      OnShutDown
      Objects
      CommandFactory
      EventMonitor
      GW.CLIENT.WINDOW.ATTACHMENTCONTROL
      Advansys.formativ
      Objects
      IconFactory
      GW.CLIENT.WINDOW.ATTACHMENTCONTROL.EDITABLEFILE
      Advansys.formativ
      Objects
      IconFactory
      GW.CLIENT.WINDOW.ATTACHMENTCONTROL.STATICFILE
      Advansys.formativ
      Objects
      IconFactory
      GW.CLIENT.WINDOW.ATTACHVIEWER
      Advansys.formativ
      Objects
      CommandFactory
      GW.CLIENT.WINDOW.BROWSER
      Advansys.formativ
      Objects
      IconFactory
      GW.CLIENT.WINDOW.CALENDAR
      Advansys.formativ
      Objects
      CommandFactory
      GW.CLIENT.WINDOW.FINDRESULTS
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE
      Advansys.formativ
      Events
      OnDelivery
      Objects
      EventMonitor
      GW.MESSAGE.APPOINTMENT
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.DISCUSSION
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.MAIL
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.NOTE
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.PHONE
      Advansys.formativ
      Objects
      IconFactory
      CommandFactory
      GW.MESSAGE.TASK
      Advansys.formativ
      Objects
      CommandFactory

      Trialware Applets:

      Business Solutions Pack – Registered. Audit code: 04010250FBR55

      Available Applets:

      C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Cache{DA75E55C-AAE4-4827-8BE4-C29F213D46F0}Template System_bsp_Flexalock.vbf; Library: CN=WW Applets.OU=FORMATIV.O=ww; Int Enabled: Yes; Favorite: No; Run Menu: Yes

      **************BAD USER*************************

      Formativ Runtime – Version 1.6
      Build 1.6.0.8
      Registered: YES (Audit Code – “040102300FRR59”) TLS Remaining: 1037 Caching Protocol: NDAP Config “CN=WW Formativ Configuration.OU=FORMATIV.O=ww” located in GROUP “CN=FORMATIV USERS.OU=DE.O=ww”

      Operating System:

      Windows 2000

      Internet Explorer

      6.00.2800.1276

      Cache File System:

      NTFS

      Current User Configuration:

      Location of Files

      User Applets: C:Documents and Settingsbalaguerj.000My DocumentsAdvansysFormativApplets – (System) User Data: C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Data – (System) User Cache: C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Cache – (System) User Images: C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Images – (System) User Config: C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Config – (System) User Encoded: C:Documents and Settingsbalaguerj.000My DocumentsAdvansysFormativEncoded Output – (System) User Flexalock: C:Documents and Settingsbalaguerj.000My DocumentsAdvansysFormativFlexalock Output – (System) User Backup: C:Documents and Settingsbalaguerj.000My DocumentsAdvansysFormativLibrary Backup – (System) Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System) Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System) Common Help: C:Program FilesAdvansysFormativHelp – (System) Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

      Client Options

      Portal Folder Enabled: True
      Portal Folder Deleted: False
      Portal Folder Name: Formativ Portals
      Display Exceptions: True
      Redirect Associations: True
      Main Menu Caption: A&pplets
      Mode: 229
      Formativ is enabled
      Applet creation is not allowed
      Client integrations are enabled
      Formativ menu is disabled
      Favorites menu is disabled
      Applet recording is allowed
      Enable intelligent applet caching
      Update applet cache on client startup
      Debug Mode: False
      Exception Dialog: True
      Include Groups: True
      Max Traversal: 10
      Word Limit?: True
      Limit Count: 2

      Protocols

      Order: 2
      Override: 0

      LDAP Settings

      LDAP Server:
      Server Port: 389
      Username:
      Certificate:
      Requires Logon: True
      Automatic Login: False
      Anonymous Login: False
      Save Password: True
      Default Port: 389
      Default Port SSL: 636
      Use SSL: False

      Solution Packs

      None.

      Library Integration Exceptions:

      Formativ File Version Information:

      Advansys Formativ (VBSSAFE.EXE) 1.6
      1.6.0.1 10/07/2003 11:20:10 am
      Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6
      1.6.0.0 01/07/2003 05:19:12 pm
      Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.6
      1.6.0.0 22/08/2003 11:03:56 am
      Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.6
      1.6.0.0 31/07/2003 05:47:10 pm
      Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 1.6
      1.6.0.8 07/11/2003 03:47:26 pm
      Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6
      1.6.0.8 06/11/2003 01:26:48 pm
      Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6
      1.6.0.0 01/07/2003 05:18:30 pm
      Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6
      1.6.0.0 24/06/2003 10:40:50 am
      Advansys Formativ Interface Loader (UILOAD.DLL) 1.6
      1.6.0.0 01/07/2003 05:19:52 pm
      Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5
      1.5.1.0 13/09/2002 11:53:26 am
      Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5
      1.5.1.0 13/09/2002 11:53:08 am
      Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5
      1.5.1.0 13/09/2002 11:52:56 am
      Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5
      1.5.1.0 13/09/2002 11:52:38 am

      LDAP File Version Information:

      Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0
      2.9.0 27/01/2003 10:08:08 pm
      Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0
      2.9.0 27/01/2003 10:10:04 pm
      Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0
      2.9.0 27/01/2003 10:09:24 pm

      GroupWise File Version Information:

      Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 5.5.6.1
      5.5.6.1 13/12/2001 06:41:32 pm
      GroupWise C3PO Manager (GWDT31.DLL) 5.0
      0.01 13/12/2001 05:53:46 pm
      Novell GroupWise 5 Address Book (ADDRBOOK.EXE) 1.1.0.0
      1.1.0.377 18/12/2001 11:18:02 am
      Novell GroupWise 5 Address Book (GWABU1.DLL) 1.1.0.0
      1.1.0.748 18/12/2001 11:16:22 am
      GroupWare Object Library (GWCMA1.DLL) 5.5
      2.0 13/12/2001 05:27:08 pm
      GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 1, 0,
      0, 1 1, 0, 0, 1 13/12/2001 05:38:02 pm
      GroupWise Attachments ActiveX Control Module (GWATT1.OCX) 1, 0,
      0, 1 1, 0, 0, 1 13/12/2001 06:00:58 pm
      GroupWise Notify (NOTIFY.EXE) 1.0
      1.0 13/12/2001 05:35:04 pm
      GroupWise Admin API (GWCMB1.DLL) 5.5
      2.0 13/12/2001 07:35:10 pm

      GroupWise Interface Language:

      Language: US

      GroupWise Address Books:

      AB Modal From Toolbar: Not specified
      Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE.Frequent Contacts Delimiter Characters: , Display Name Format: L, F Name Search Mode: No

      Third Party Handlers

      DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
      Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6
      1.6.0.0 01/07/2003 05:18:30 pm

      GroupWise C3PO Entries:

      GW.CLIENT
      Advansys.formativ
      Events
      OnReady
      OnShutDown
      Objects
      CommandFactory
      EventMonitor
      GW.CLIENT.WINDOW.ATTACHVIEWER
      Advansys.formativ
      Objects
      CommandFactory
      GW.CLIENT.WINDOW.CALENDAR
      Advansys.formativ
      Objects
      CommandFactory
      GW.CLIENT.WINDOW.FINDRESULTS
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE
      Advansys.formativ
      Events
      OnDelivery
      Objects
      EventMonitor
      GW.MESSAGE.APPOINTMENT
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.DISCUSSION
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.MAIL
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.NOTE
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.TASK
      Advansys.formativ
      Objects
      CommandFactory

      Trialware Applets:

      Business Solutions Pack 1.5 – Registered. Audit code: 04010250FBR55

      Available Applets:

      C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Cache{C0D880FA-F58E-4005-B772-79534AFD8A18}Template
      System_bsp_Flexalock.vbf; Library: CN=WW Applets.OU=FORMATIV.O=ww; Int
      Enabled: Yes; Favorite: No; Run Menu: Yes

    • Creator
      Topic
    • Author
      Replies
    • March 17, 2005 at 3:54 pm #5276
      Support 1
      Participant

        Thank you for your enquiry.

        The Templates solution obtains information about the local and shared folders from an INI file in the workstation’s Windows folder.

        There might be some reason why, for user B, Templates is failing to read this INI file correctly. We will be sending a test applet to your email address for you to run in order to see what is being loaded from the INI file.

        By the way, I notice that your installed version of Formativ is 1.6.0.8. You may wish to consider doing a free upgrade to version 1.6.0.13, which adds a number of improvements.

        Regards,
        Advansys Support

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