Outlook (GW Connector) freezing, if using Enterprise Proxy

[sysop]

Dear all,

we are running GroupWise 7 with Outlook+Connector.
We have installed a GroupWise Client, Enterprise Proxy, with Formativ Runtime on a dedicated server. It seems, that everytime I use the ProxyTool to give me proxy rights for a specific user, the outlook client of this user freezes.

Anybody has the same problem or knows a solution ?

Topic

[Support 3]

We haven’t had any report about this issue. ‘Enterprise Proxy’ solution uses the GroupWise Object API, not sure why this will effect the Outlook settings. Could you please make sure the correct MAPI configuration defined for the user.

Can you reproduce this behaviour on another user? Which version of GroupWise client the user is running?

The text below copied from the Personal Outlook Migration help. See the help for more information.

quote:

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There are well known MAPI configuration issues when running both the GroupWise client and Outlook on the same workstation. Prior to migration, prevent Outlook using the Novell MAPI default settings by configuring the Outlook client to prompt on startup for the MAPI profile to be used.

You can configure this behavior in the Outlook client under Options | Mail Services | Prompt for a profile to be used. On Windows 2000 or above, you can also set this option by using the Windows Control Panel | Mail | Show Profiles, “When starting Microsoft Outlook, use this profile:” Prompt for a profile to be used. When Outlook starts and prompts you for the profile, select the appropriate one to connect to your Outlook data.

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Hope this helps.

Regards,
Advansys Support

[Author]

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