Multiple Sigantures Applett does not work correctly

[MHeuer]

The mentioned Applett starts but does not show any *.sig / *.hts files althoug there are existing in the choosen directory.

Need help … thanks

Mirko Heuer

Topic

[Support 1a]

Thank you for your question. We have not received any reports of issues with this applet, and suspect that something environmental may be the cause.

Does this problem only happen on one machine, a few or all?

Could you please perform the following steps to assist us in troubleshooting the problem:

1. Start GroupWise, then from the main GroupWise menu select Help|About Formativ. On the dialog that appears, select the configuration tab. Press the copy to clipboard button. Close the dialog, then compose a new GroupWise email message addressed to support@advansyscorp.com. Paste the contents of the clipboard into the body of the new message.

2. ZIP the contents of the directory you have your signature files stored in, then attach the zip file to the GroupWise message.

3. Send us the message so we can review your configuration information and signature files.

Thank you,

Advansys Support

[Support 1a]

A bug was found in the Multiple signatures applet that could cause signatures not to appear if the user, or another application, changed the file type description for .SIG and/or .HTS files in Windows.

An updated version of the applet has been created that fixes the problem, and will be made available for download in the near future.

If any users would like a copy of the updated applet prior to it being made available for general download, please send an email to support@advansyscorp.com, requesting the update applet be emailed to you.

Advansys Support

[Author]

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