GroupWise Cabinet Folders Not Archived

[sgopal]

All,

We’re currently testing A2G v2.0.0.6 to archive GroupWise mailboxes. The created archive consistently omits (sub) folders – under the cabinet folder, in our case, and the archived results are different each time we run it. This happends even when the folders are explicitly seclected. Note a typical mailbox on-site is approximately 2GB in size and contains 10 – 50 (sub) folders. Is there a fix or work around we can apply to get a complete archive of a mailbox? Are there limitations to the number of folders A2G can archive?

AS we’re dealing with over 1000 mailboxes, is there a way to expedite archival of mailboxes? Currently a mailbox takes about 2 hours to archive.

TIA,

Gopal

Topic

[Support 2]

Hi Gopal,

Thanks for your post. The problem you describe is unusual and we don’t have a ready explanation, apart from the suggestions mentioned here:

Troubleshooting Export Problems
http://www.advansyscorp.com/forums/topic/2021043902/

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…and the archived results are different each time we run it.

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Can you elaborate on the nature of the unexpected results?

quote:

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…is there a way to expedite archival of mailboxes?

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Performance depends on a range of factors, such as server and local workstation capabilities and speed. As you are dealing with a large number of mailboxes, probably Enterprise mode is fastest. You can install Archive To Go Creator on as many workstations as desired and, combined with batch mode Enterprise operation, you could split the batch jobs across multiple workstations.

If the suggestions above in the Troubleshooting Export Problems post do not assist solve your problem, in order for us to get a better picture of what is happening, please send the Archive To Go Creator logs, along with a detailed description of the problem, to supportATadvansyscorp.com.

Kind regards,

Advansys Support

[sgopal]

By different results I mean, the number of sub-folders that are archived each time are different. In the first attempt, 10 of the existing 20 folders under the cabinet folder were archived and the second time, none of the folders were archived.

Also if you would also confirm whether the 5000 message limit applies to all the GroupWise folders – including archives.

Thanks.

[Support 2]

quote:

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By different results I mean, the number of sub-folders that are archived each time are different. In the first attempt, 10 of the existing 20 folders under the cabinet folder were archived and the second time, none of the folders were archived.

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This sounds like a data sensitive issue. It could be due to a range of reasons, corrupted data or a message(s) with a huge attachment, which may be causing a memory issue. As requested earlier, we would need to see the logs to gain further insight.

quote:

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Also if you would also confirm whether the 5000 message limit applies to all the GroupWise folders – including archives.

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With the more recent GroupWise clients, there is not a 5000 message limit. We suggest 5000 for problem cases which seem to be data related because it used to be a limitation. Resolution may be as simple as moving some messages to different folders in order to update the GroupWise database files, which in some cases rectifies data related problems impacting the GroupWise API.

Kind regards,

Advansys Support

[Author]

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