/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Archive by date

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  • January 14, 2009 at 12:27 pm #5021
    alicia
    Participant

      I’ve tried twice to create an archive based on date. Both instances fail to archive all the emails that I asked for.
      I asked for: Include items dated from: 1/1/1997
      Include items dated up to: 12/31/2006

      But I only get email from 2000. Where can I start troubleshooting this one? My first step was to run gwcheck on both online mailbox and the GW archive. Then I tried another archive to go session, this time only for the GW archive.

      I’d be happy to share the log file with you off list. Where do I send it?

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    • January 14, 2009 at 4:35 pm #9597
      Support 1
      Participant

        Thanks for reporting this problem.

        Please send the log file (from both archive attempts, if available), compressed if larger than 200KB, to support@advansyscorp.com.

        I look forward to your reply.

        Regards,
        Advansys Support

        January 26, 2009 at 7:41 am #9596
        alicia
        Participant

          I did send a logfile in over the weekend. Let me know what you come up with.

          January 26, 2009 at 3:13 pm #9598
          Support 1
          Participant

            We have received your email, thank you.

            A reply will be sent to you by direct email.

            Regards,
            Advansys Support

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