ATG Creator hangs at “postprocessing” and won’t export GW Archive

[Teri]

I’m a user, not an IT person. Our division bought ATG but our organization IT department doesn’t support it. I have installed ATG Creator locally.

I have two problems:

1) ATGC hangs at the end of archive creation at “postprocessing”. I can still open the Viewer and see my email, but I have to close out of Creator by clicking the X button. Clicking Stop has no effect, it’s greyed out.

2) ATGC will not export my native GW archive. If I uncheck the “include archive” button, I get a usable database. If I include the archive, the export fails every time. Even if I can see that messages were exported (by the file size) Viewer will not find the ATG archive.

I’ve look at the documentation. I’ve cleaned up both archive and main account and made sure there are no folders with more than 5000 messages (I kept them to around 4000 just to be safe). I installed .NetFramwork 4.0, since that is the latest version. If I actually need 2.0 let me know.

I don’t have access to GWcheck because apparently it’s only available with the rest of the installation files, and of course IT won’t give it to me since they didn’t want us to buy ATGC in thefirst place. From my reading I’m not sure if I can even use it locally.

So, any ideas? I’m going to be in big trouble if I can’t get this to work since I’m the one who purchased it for the division. Thanks much.

Topic

[Support 1]

Hi Teri, thanks for reporting these problems.

You wrote:

> 1) ATGC hangs at the end of archive creation at “postprocessing”.

We’ve received a few reports of this hang, right at the end of the export process. While the issue is on the list to be fixed, it does not seem to impact the final result: the archived data seem to be intact in all cases we have seen.

You wrote:

> 2) ATGC will not export my native GW archive.

When you include the native GW archive and end up unable to view the resulting ATG archive, does ATGC sometimes hang, sometimes not hang? Or do you end up unable to view the resulting ATG archive only when ATGC hangs?

Please send the detail log (zipped) from the archive folder (eg. “teri.log”) to support@advansyscorp.com. We will review the log to see what can be done to help.

GWCheck is a utility that runs locally for applying to a GW remote/caching database or to a GW archive. With a standard installation you should find it (gwcheck.exe) in the GroupWise installation folder. We strongly recommend that you add it to your GW installation. Depending on what we find in the ATG log it may be that GWCheck is the only way to resolve the issue.

We look forward to your reply.

Kind regards,
Advansys Support

[Teri]

>When you include the native GW archive and end up unable to view the resulting ATG archive, does ATGC sometimes hang, sometimes not hang? Or do you end up unable to view the resulting ATG archive only when ATGC hangs?

ATGC always hangs no matter which way I do it.

I am only unable to view the resulting ATG archive when I include the native archive.

GWcheck is definitely not installed on my local computer. Is there anywhere that you know of that it can be downloaded?

I’ve sent the log as requested. Thanks for your help.

[Support 1]

We have received your email, thank you. A reply has been sent to you directly.

Kind regards,
Advansys Support

[Support 1]

We have confirmed that the hang you reported is due to C: being the output folder. While ATGC is able to create an archive folder C:johndoe Archive, it’s likely that on Windows 7, ATGC will be unable to create the summary log file at the drive root, like C:archive 2009-12-22-17-03-41.log.

You can work around this problem by choosing/creating an output folder that should always provide Write access, eg. My DocumentsMy Archives.

This issue is now in the enhancements list for ATG.

Kind regards,
Advansys Support

[Support 2]

The other option in addition to the suggestion above is to run Archive To Go as the administrator. This will provide the application with the rights to access any folder.

Kind regards,

Advansys Support

[Author]

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