Conversion errors

[JohnM]

I am attempting to convert an account that contains both a primary and archive mailboxes. I have attempted to just check the check boxes for the primary mailbox, but even when just that is selected, when initiating the conversion a PST for the archive starts to generate. Any help you can provide would be greatly apperciated.

Topic

[Support 3]

• Make sure you are running latest version of the PST Creator (Help – Check for update).
• Have you received any error during the conversion process?
• Have you deselected the archive mail box?
  In example below, Test account has primary and archive mailbox. In order to convert primary mailbox, place check mark next to “Test” & “Test – Primary”. In PST Creator, ‘Filtering Options’ tab – ‘Selected Folders’ will show tree view as:
  – Test
  + Test – primary
  + Test – archive

If we have misunderstood your enquiry, please send details information and screenshot of the issue to support (support@advansyscorp.com).

Regards,
Advansys Support

[Author]

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