Archive to go errors during creation

[jneureut]

When creating a a2g get errors during creation
System.OutOfMemoryException: Exception of type System.OutOfMemoryException was thrown. in the users log file.
When indexing it is prompting that the estimated index is greater than the capicity of this drive. There is enough disk space on the drive so I click No to continue indexing and it says warning/errors were logged during the process..
I ran the mailbox and archive checks and both have come up clean. The archive dir is 26Gb and the users mailbox is 2-3Gb.

Topic

[Support 2]

Thanks for the report. Can you send us the Archive To Go Creator and Archive To Go Indexer log files for analysis? Please zip them and send them to support@advansyscorp.com.

Could you please clarify what you mean by the archive directory being 26GB? Do you mean the Archive To Go portable archive including the index or do you mean the user’s GroupWise archive folder?

While you mention there are errors during the index creation, does the index get created? For example, can you use Archive To Go Finder?

Regards,

Advansys Support

[jneureut]

It is on its way..
Thank you

[Support 2]

Thank you, we are reviewing the information.

Regards,

Advansys Support

[jneureut]

I was wondering if you had any new information regardng the above mentioned error and not being able to search from the created archive2go database.

[Support 1]

Your enquiry has been replied to by direct email.

Regards,
Advansys Support

[Author]

Replies