Error accessing newly created PST using dtSearch

[tseabourn]

Any PST created with Advansys PST Creator causes an error while being processed using dtSearch. The error is:

quote:

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$E 0201 Unable to open message store: msg://{PST File} Error=Error: 8004010f = MAPI_E_NOT_FOUND “An unexpected error has occurred. MAPI was unable to load the information service mspst.dll. Be sure the service is correctly installed and configured.”
action: OpenMsgStore
component: MAPI 1.0
context: 402

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The problem only occurs with Advansys-created PST files — other PST files work fine.

Any ideas how your PST files might be different from one that is not not converted from the Archive2Go archives?

Topic

[Support 3]

Thanks for your post.

Are you able to view the converted PST & messages in Outlook client?

Unfortunately we do not have any experience with dtSearch and its Outlook plug-in. If you can view converted PST in Outlook client then the issue could be relate to dtSearch. In that case, you may need to contact dtSearch for more information.

In case it helps, following dtSearch knowledge base article contains information about troubleshooting Outlook index:
How to index Outlook and Exchange messages with dtSearch

Regards,
Advansys Support

[Support 3]

Our engineers installed the dtSearch Desktop (Evaluation version). It indexed the converted PST file and we can search contents. We have followed the instructions below from the dtSearch:

quote:

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(A) To index Outlook messages and other information in your Outlook profile,

1. Open dtSearch
2. Click Index > Create Index
3. Enter a name for the index and click OK
4. In the Update Index dialog box, click Add Outlook to add one or more Outlook folders.
5. Select the folders to index and click OK to close the Select Outlook Folders dialog box.
6. Click Start Indexing.

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Regards,
Advansys Support

[Author]

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