Install with config file and silent ingnores setting from config file

[loan]

Hi out there
i’m trying to install Formativ Runtime on a Citrix MetaFrame Server Farm. After some testing i have created an Installation Config file and try to install Formativ Runtime with that. I want to change most of the paths but only the first two path in Formativ Configuration Display are changed after the Setup. All Paths that direct to ‘Local Settings’ are ignored by the setup. We are using Romaing Profiles and so the ‘Local Settings’ are newer in an Profile. Unfortunately Formativ Message Saver Pack 2.0 saves his config and ohters in a Subfolder of ‘Local Settings’.

This is my Setup.cfg:
[Paths]
Local Applets=H:AdvansysFormativApplets
User Data=H:AdvansysFormativData
User Cache Path=H:AdvansysFormativCache
Local Images Path=H:AdvansysFormativApplet_img
Local Help Path=H:AdvansysFormativApplet_hlp
Local Config Path=H:AdvansysFormativApplet_cfg

Thanks for any help.
Regards Andre

Topic

[Support 1]

Thank you for your enquiry.

We have not seen this problem reported previously. Other customers who have deployed Formativ on Citrix (or Windows Terminal Services) are using the product successfully.

I notice (in a more recent post) that you have requested more information on how to deploy on Citrix. This information will be sent by direct email.

If you are still having problems, please provide more details on:

quote:

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We are using Romaing Profiles and so the ‘Local Settings’ are newer in an Profile. Unfortunately Formativ Message Saver Pack 2.0 saves his config and ohters in a Subfolder of ‘Local Settings’.

---

Regards,
Advansys Support

[loan]

Hello, Thank you for your answer, here are more details.

First, i have written this post before is saw the post about formativ in a Citrix environment. So, if the document mentoined in the other thread will solve the problem please let me know and forget the following text.

• I have installed the formativ runtime with the default path settings. This is no problem, formativ runs and ‘normal’ applets (i.e. no solution packs with install and license) will run without problems.
• Then i want to install the MessageSaver Pack 2.01 (i have this from inetra.de as a pre-release test because i have bought 50 licenses for MSP2).
• I got never a running MSP 2.01. Sometimes the License is expired, sometime the ‘incomplete installation error’ is appearing
• After some time i created a user who has Admin Rights in the Citrix Session on a testserver. I ran the MSP2.01 installtion. Then the product was running great. But when i logged off and on again, the problems mentoined above are back.
• I’ve the problem in the ‘local settings’. This folder (in my technical understanding) would never be replicated in a roaming profile. So the settings for formativ or any formativ solution in this folder are lost after logout.

Maybe i’m thinking in the wrong direction. Please correct me, if something in the above text is wrong.

Thats all. If you need more information, please let me know.
Thank you
André

[Support 1]

Andre,

Thank you for the detailed description.

I think you will find that these problems disappear when you follow our installation guidelines for Citrix. This information will be sent by direct email (we have received your mail, thank you).

One question though, on your third point:

quote:

---

I got never a running MSP 2.01. Sometimes the License is expired, sometime the ‘incomplete installation error’ is appearing

---

Could you confirm that this happens after a local (ie. non-Citrix) installation of Formativ and Message Saver? If so, please send the Formativ configuration from the affected machine. You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

Regards,
Advansys Support

[loan]

Hello

that is not really true. I have installed a running version of MessageSaverPack 2.01 on a local Windows XP and local on a Windows Server 2003 Standard Edition. So you can forget this statement. I’ll try to setup the solution with the Citrix GuideLines. I think this will answer all of my questions. When not, i will ask again.

—-

But my problem with the setup of Formative Runtime with my Setupconfig File is still present. Some information for you, where the problem is:

• FormativRuntime creates by default the folder “Documents and Settings<USERID>LocalSettingsApplication DataAdvansysFormativ1.0Config”
• MessageSaverPack 2.01 uses this folder for the his Config files ‘Message Saver_Flexalock Locations.ini’ and ‘Message Saver_Flexalock.ini’. This two files contain the saving locations an other setting for MessageSaverPack.
• We use roaming profiles. But the folder “Documents and Settings<USERID>LocalSettings” in a roaming profile will be ignored when “Documents and Settings<USERID>” will be written back to the server when the user logs out and the config for MessageSaverPack will be lost.
• As a solution i want to redirect the ‘Local Config’ path in formativ runtime to a different location. This can be done by a setup config file as i read in the documentation. I have created a install file (see above) and installed the runtime. But after the setup only the path ‘Applet’ and the path ‘Data’ has been changed. All other paths in the configfile are ignored.
• Question1: Why will the config for MessageSaverPack be saved in “…Local Settings…” and not in permanent directory of the profile?
• Question2: What is wrong with my setupconfigfile?

I hope you understand what i’m writing (SwEnglisch=SwissEnglish).
Thank you for any further help.
Regards
Andre

[Support 1]

Andre,

Thank you for the clarification regarding local versus Citrix client installation.

Question 1: We have looked into the problem with the setup config file, and it appears that the Formativ User Guide is correct with respect to Formativ 1.5, though not for Formativ 2.x. The setup config file can be used to modify the following locations (listed under Location of Files in the Formativ 2.x configuration):

User Solutions
User Data
User Backup
Common Solutions
Common Data
Common Manifests

The setup config file cannot be used to modify the following locations:

User Cache
User Images
User Config
User Encoded
User Flexalock
Common Help

Question 2: Message Saver 2 uses the path specified by “User Config” (per user, non-roaming). The setup config does not affect this path.

Could you describe the reasons why you wish to use roaming profiles? While we have not used Citrix in-house, our understanding is that the Citrix terminal/server relationship eliminates any need for roaming profiles.

Regards,
Advansys Support

[loan]

Hello

thank you for the answer.

Quote:
>Question 2: Message Saver 2 uses the path specified by “User Config” (per user, non-roaming). The setup config does not affect this path.<

I know that the MSP2 does not modify this path. This is a Formativ Path. This is the reason why i try to change the path because it is not very comfortable when the user has to configure MSP2 everytime he logs in.

Quote:
>Could you describe the reasons why you wish to use roaming profiles? While we have not used Citrix in-house, our understanding is that the Citrix terminal/server relationship eliminates any need for roaming profiles.
<

This is not true. We have 11 Citrix servers with Load Balancing. The user logs in and Citrix trys to find the server with the lowest load at this time. The user is connected to the select server, his profile will be copied from a central location to this servers local system drive to ‘Documents and Settings’. When the user logs out the profile is copied back to the central location. When the user logs in again, the process is starting again, Citrix is calculating the load and connects the user to server whit the lowest load which can be the same server, but usually not.
With this process, the user gets allways his personally workspace with his color, icons, desktop, printers and so on. This is the reason why we use roaming profiles.

If you need more information, please ask again.
Thank you
Regards
Andre

[Support 1]

Andre,

Thank you for the additional information.

As you have discovered, the Formativ “User Config” location does not support a roaming profile. We will consider adding such support in a future release of Formativ. However this feature is a non-trivial addition and is not likely to be made very soon.

If you wish, Advansys can customize Message Saver 2 for your organization, to support roaming profiles. Please write to support@advansyscorp.com if this option interests you.

Regards,
Advansys Support

[Author]

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