Indexing Error

[mplb]

Close to the end of an indexing process it is failing with the error message below:

Cannot find the file:

I:Archive to GoA2GoSMITH Archivemedia-01Data000000f51016bf3.domain.postoffice.100.1396f64.1.35bo.1.fml

Please insert media volume “media-01” and press Retry to continue or Cancel to stop the indexing process.

I have searched through the archive data folders and cannot find this file.

Any ideas what’s gone wrong?

Thanks

Matthew

Topic

[mplb]

Sorry, forgot to mention I am using version 1.5.0.4 of the indexer.

[Support 3]

Thanks for your post. Sorry to hear about the issue.

If you are running any anti-virus software, you may need to disable it during indexing process.

Could you please send the archive detail log (UserName.log) which you will find in the target archive folder and indexer log (index.log) in target archive media folder (..media-01_indexinf) to Support (support@advansyscorp.com).

Regards,

Advansys Support

[Author]

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