Message Server Trial

[jaywhat]

Apologies for the long post…

I have dowloaded an evaluation copy of message viewer today. The program is working but I noticed I have version 1.3.0.2 which looks like it is about a year old.

Is it possible to evaluate the latest version 1.3.3?

Also, I have noticed a few limitations which I didn’t expect and couldn’t find answers to in the support forum…

1) Is it possible save all messages in shared folders. I get the expected message that there are ‘x’ number of emails to copy after selecting the shared folder and de-selecting the selected message, but then a box appears that says Formativ Business Solutions which doesn’t have a message – just a red circle with a white ‘X’ alert icon and an OK button. When I click the OK button none of the emails have been saved. Copying non-shared folders seems to work without a problem.

2) When using message viewer is it possible to see the ‘To’ and/or ‘From’ column headings in the Item List window? Often when searching for emails, I end up looking for an email by the person I either sent the message to, or received a message from. Currently, I can only see the subject and date in the Item List window. The information appears when viewing an individual email.

3) Is it possible to have the solution button work as it does holding the ‘shift’ key by default? That is, prompting the user to specify a folder location each time they click the button without remembering to hold the shift key?

4) I was hoping that message viewer would replace the need for using Archive in Groupwise. However, I don’t see a way of forwarding or replying to an email in Message Viewer. Is this something that would be possible (whether the end-user was using Groupwise or Outlook)?

Look forward to your response.

Thanks,

Topic

[Support 1]

Thank you for your enquiry.

The successor to Message Viewer 1.3.0.2 has not yet been released. It is a major update to the current release (see point 4 below). If you are interested in previewing a beta of Message Viewer 2.0, please write to support@advansyscorp.com.

1) It should be possible to save one or more messages in a shared folder. See this post for the known alternatives for doing this. The blank box titled “Formativ Business Solutions” has not been reported previously. Does this occur persistently if you try again for a few attempts? Is the shared folder outgoing or incoming?

2) It is not possible to add/remove columns from the item list in Message Viewer. The From/To column may be included in a future release. To find a message by sender/recipient, use the Find feature which searches all textual parts of message files (not only the body). You may wish to review our archiving product, which does support this feature.

3) Message Saver will prompt for a folder/file name if you configure it as follows.

• Hold CTRL down as you start the solution to enter Configure mode.
• Place a check mark at Manual Save mode (ask for a file name when saving each message).
• Click OK.

4) Reply and Forward will be available in Message Viewer 2.0, and will work with any MAPI-compatible email client, eg. Outlook, Outlook Express. If GroupWise is installed and the current login is the account from which the message was saved, then GroupWise will be used to forward/reply to the original (not saved) GroupWise message.

I hope this helps.

Regards,
Advansys Support

[jaywhat]

Thank you for your reply.

Regarding point 2 – yes this occurs consistently. The shared folder is an incoming folder created by another Groupwise user and is shared with 3 other accounts.

Will email support about Message Viewer 2.0

[Support 1]

We have received your email, thank you.

Information about obtaining Message Viewer 2.0 has been sent to your email address.

Regards,
Advansys Support

[Author]

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