Groupwise and HTML error

[cventrano]

I have Groupwise 6. I have purchase and installed Multiple Signatures and Formative Runtime. I have created both an HTML and a text signature. I have set the HTML as my default signature. I also have Groupwise set to compose and read in HTML format rather than text. Whenever I try to use the HTML signature, I get an error telling me that my message is in plain text format and I need to either use the text signature or change my default view to HTML. I can’t figure out what the problem is. PLEASE HELP.

Topic

[Support 1a]

This sounds like a problem with the GroupWise command that reports if you are in plain text or HTML mode. I recall some issues with this token with some earlier GroupWise clients.

I need to know the exact release of the GroupWise client you have. Start GroupWise, then from the main menu select Help | About Formativ. When the about box appears select the configuration tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboar into a message addressed to support@advansyscorp.com and we’ll take it from there.

Regards,

Advansys Support

[Author]

Replies