Email Templates

[Anonymous]

I am using the Formativ Template and Signature system from the BSP to create standard forms for emails.

If I enter an “&” in any text within the form and try to click “Ok”, it does not create the email. Is there any way around this?

I did a bit of research and found that “&” can be used instead, but I cannot realistically tell users to type “&”. Any suggestions would be helpful.

Regards,
Matt Hartel

Topic

[Support 1]

Dear Matt,

Thank you for your enquiry. We are not aware of this problem with the Template and Signature Solutions.

I need a bit more information, please:

• Does this problem occur with an HTML-format composing message? (A wild guess at a solution: perhaps you could solve this problem by using the HTML 4.0 entity reference “&” instead of “&”.)
• I don’t understand what you mean by “&” can be used instead, ie. how should it be used?

Regards,
Advansys Support

[Anonymous]

It looks as if it stripped the semicolon and “amp” out of my initial message. I was referring to the HTML entity reference you mentioned. Is there any way to avoid having them type that whole thing?

It seems to be an XML issue from what I can tell.

[Support 1]

You are right about this being an XML issue. We have done some testing, and have managed to reproduce the problem. The problem is to do with characters treated as ‘special’ by XML.

We have updated the applet (Template System) to provide support for these special characters. It will be made available for download from here within the next few days. In the meantime, you can obtain a copy of the applet by sending an email to support@advansyscorp.com.

Thank you again for your valuable feedback.

Regards,
Advansys Support

[Author]

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