Access Violation in module a2goview.exe

[bholmes]

We have run Archive to Go on a pc to archive a user’s GroupWise. We are getting the following error when trying to run the Archive to Go Viewer. “Access violation at address 005494E8 in module ‘a2goview.exe’. Read of address 0000026c.”

We have tried to rerun Archive 2 Go. The viewer resides on a network drive. However, we have copied it over to the local machine and it still does not work. However, the user has logged on at another machine and ran the viewer from their network drive and it works. We tried creating a new Windows profile on the machine that does not work and run it again. It still does not work. I had read in a previous post on the forums that installing Microsoft’s MSXML 4.0 SP2 has fixed this. I tried that and that did not fix it.

Topic

[Support 1]

Thanks for reporting this problem. Unfortunately we need to gather more information about your environment before drawing any conclusions.

• Which version of the Viewer is being used?
• Is it the same version of the Viewer on the network and local drives?
• The Viewer file (a2goengine.exe) can be run from the _viewer sub-folder of an existing archive, the installation folder, or any other location. If run from outside an archive, it will prompt for an archive folder – so you can choose to view any archive. Does the problem occur when viewing other archives? If not, please send the contents of the _metadata folder (zipped) to support@advansyscorp.com. The exported metadata contains only Sender, Recipients, Subject and Date for each message; it contains only Display Name and Email Address for each contact.

We may need to make a special ‘debug’ version available to you, in order to identify what Viewer is doing when the error occurs.

I look forward to your reply.

Regards,
Advansys Support

[This message was edited by Support 1 on April 14, 2009 at 10:10 PM.]

[bholmes]

We are using version 1.5.0.3. Yes, we are using the same version on both the network and the local machine.

I will have someone get that _metadata folder for me since it is an outstationed location.

Just to give a little more backgroup, we have done a few thousand of these archives from GroupWise throughout our organization. This is the first we have seen this problem. As I mentioned, the archive viewer will run from the network location logged on to another machine. It just will not run from this one particular machine whether I run from the network or copy it locally to the pc.

I will get the _metadata folder to you as soon as I can.

[Support 1]

Thanks for the additional information.

If you are able to view the archive from another machine then I doubt the problem lies in the archive metadata. It’s likely to be an issue to do with the affected machine.

Which version of Windows (XP, Vista) is installed?

Has any other software been installed recently? It may be worth trying a reinstallation of Internet Explorer to see if that fixes the problem.

Finally – for comparison – are you able to run Finder in the network location from the affected machine?

Regards,
Advansys Support

[bholmes]

I appreciate your assistance on this. I just checked with our technician working on this problem. He reloaded the pc yesterday and it is working now.

Just to answer your questions, we are running Windows XP SP3. The technician reloaded this machine before I had a chance to test the other things out.

Once again, thanks for your assistance.

[Support 3]

Great, thanks for letting us know.

Regards,
Advansys Support

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