• Creator
    Topic
  • #4877
    hansvandam
    Participant

      We use the Dutch language setting within Groupwise.
      When viewing appointments the viewer respond with.

      0,04166666666666666667 is not a floating point value.

      The appointments are not viewable

    • Author
      Replies
    • #9229
      Support 2
      Moderator

        The Dutch language should not be the cause of this type of error. However, have you found that running the English version of the GroupWise client prevents this error from appearing?

        Which version and patch release of the GroupWise Windows Client are you running?

        Does the problem happen with all appointments, group and personal?

        Does it happen for Reminder Notes or Tasks?

        Does it happen for all GroupWise mailboxes tested?

        Are you able to access a new (or relatively empty) test GroupWise mailbox with just a few test appointments in it which causes the problem when exported? If so, to help us replicate and identify the reason for the error, can you zip and send the entire Archive To Go portable archive of the test mailbox (which illustrates the error) to support@advansyscorp.com.

        Regards,

        Advansys Support

        #9228
        hansvandam
        Participant

          I’ve found out that the regional settings on the system are causing the problem.

          When I changed them from Dutch into English/American the problem was solved.

          Unfortunately the users can’t change this setting.

          #9230
          Support 2
          Moderator

            Thank you for the update. We will attempt to replicate the problem here with the Windows Regional Settings and find a solution.

            Regards,

            Advansys Support

            #9233
            Support 2
            Moderator

              By changing the Regional Settings to Dutch, we have been able to reproduce the problem with appointments. An updated version of the Viewer, which includes a fix for this issue, is now available for testing from the url:

              http://www.archive2go.com/beta/a2goview.zip

              You will need to unzip the Archive To Go Viewer application from a2goview.zip, a2goview.exe, and copy it over the existing file in the portable archive’s media _viewer subfolder. If it solves the problem, you may wish to update the master distribution folder, C:Program FilesAdvansysArchive To Go.

              We look forward to learning of your test results.

              Regards,

              Advansys Support

              #9231
              hansvandam
              Participant

                After replacing the file the problem is solved in new created archives. By replacing the file a2goview.exe in existing archives the problem is also cured.

                Thanx for the quick response.

                #9232
                Support 1
                Participant

                  That’s great news. Thank you for the update.

                  Regards,
                  Advansys Support

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