Strange error message

[ketter]

Running Archive To Go Creator v3.0.0.3. I have an email that was archived. When I attempt to open it, I get a strange error. It says “Cannot create file” but then it is followed by an extremely long random string of characters. I can send you the email and a screen capture of the error. Thanks.

Topic

[Support 3]

Thanks for your message.

quote:

When I attempt to open it, I get a strange error. It says “Cannot create file” but then it is followed by an extremely long random string of characters

Unfortunately, we haven’t received this error message. Can you view the message in Archive To Go – Quick Viewer? Could you please send screen shots of the error and archived portable message (FML/VCF file) to support (supportATadvansyscorp.com).

You can locate the specific archived portable message using steps below:

– Open the Archive To Go viewer
– Select the message, then choose “Forward as Attachment” toolbar option or right mouse context menu options.
– Alternatively, if you can view message in Quick Viewer, then select Properties tab, go to the end, “File Name” contains the actual path. Send the file to us.

Best regards,
Advansys Support

[ketter]

I just sent the requested information.

[Author]

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