Could not log in to the mailbox….

[renato]

This is the first time I’m using this software and I got this error:

Archive to go could not log in to the mailbox….

Has the Trusted Application object synchronized throughout your GroupWise system? This can take some time.

Will the command line arguments “/ph-\lde-email-a.londoneast.lombardrisk.comgroupwisLDE-2008domain” give you access to this account? You may need to review the POA settings for this account.

Is the account locked or disabled?

If you have multiple eDirectory Trees within your network, you may need to authenticate to all Trees.

Any clue?

Topic

[Support 1]

Thanks for your enquiry.

You can use ConsoleOne to check if:

• A Trusted Application for Archive To Go has been registered in eDirectory.
• The account is locked/disabled.

> Will the command line arguments “/ph-\lde-email-a.londoneast.lombardrisk.comgroupwisLDE-2008domain”
> give you access to this account?

This looks like the path to a GroupWise domain; the /ph switch requires the path to a post office. You may need to change the command line to something like:

“/ph-\lde-email-a.londoneast.lombardrisk.comgroupwisLDE-2008domainpo”

I hope this helps.

Kind regards,
Advansys Support

[Author]

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