/ Forums / Advansys Formativ / Formativ Runtime / “Formativ” menu item instead of “Applets” menu item

  • Creator
    Topic
  • December 10, 2004 at 7:31 am #3702
    kparmelee
    Participant

      Hello,

      A few of our computers seem to have the following problem with the Formativ client: instead of having menu item called “Applets” with the user’s associated eDirectory applets underneath, these computers have a menu item called “Formativ” and only item underneath is “Quick Config”

      An uninstall/reinstall fixes the problem but it seems to come back after a couple of weeks. Below is the Formativ config from a PC that has the problem. After that is the config from the same PC after simply uninstalling and reinstalling. I see a couple differences in the config files – is there a way I can prevent this from happening?

      Thanks,
      Kate

      CONFIG FROM PC WHEN CLIENT WAS NOT WORKING

      Formativ Runtime – Version 1.6
      Build 1.6.0.12
      Registered: YES (Audit Code – “withheld”)
      TLS Remaining: 1026
      Caching Protocol: None (Local access only)

      Operating System:

      Windows 2000

      Internet Explorer

      6.00.2800.1203

      Cache File System:

      NTFS

      Current User Configuration:

      Location of Files

      User Applets: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativApplets – (System)
      User Data: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
      User Cache: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
      User Images: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
      User Config: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
      User Encoded: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativEncoded Output – (System)
      User Flexalock: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativFlexalock Output – (System)
      User Backup: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativLibrary Backup – (System)
      Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
      Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
      Common Help: C:Program FilesAdvansysFormativHelp – (System)
      Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

      Client Options

      Portal Folder Enabled: True
      Portal Folder Deleted: False
      Portal Folder Name: Formativ Portals
      Display Exceptions: True
      Redirect Associations: True
      Main Menu Caption: &Formativ
      Mode: 93
      Formativ is enabled
      Applet creation is not allowed
      Client integrations are enabled
      Formativ menu is enabled
      Favorites menu is enabled
      Applet recording is not allowed
      Enable intelligent applet caching
      Do not update applet cache on client startup
      Debug Mode: False
      Exception Dialog: True
      Include Groups: False
      Max Traversal: 1
      Word Limit?: False
      Limit Count: 1

      Protocols

      Order: 0
      Override: 0

      LDAP Settings

      LDAP Server:
      Server Port: 389
      Username:
      Certificate:
      Requires Logon: False
      Automatic Login: False
      Anonymous Login: False
      Save Password: True
      Default Port: 389
      Default Port SSL: 636
      Use SSL: False

      Solution Packs

      None.

      Formativ File Version Information:

      Advansys Formativ (VBSSAFE.EXE) 1.6 1.6.0.1 10/07/2003 11:20:10 am
      Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6 1.6.0.0 01/07/2003 05:19:12 pm
      Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.6.0.10 1.6.0.12 15/04/2004 03:18:34 pm
      Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.6 1.6.0.12 15/04/2004 03:21:32 pm
      Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 1.6 1.6.0.12 16/04/2004 11:10:12 am
      Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6 1.6.0.8 06/11/2003 01:26:48 pm
      Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 05:18:30 pm
      Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 10:40:50 am
      Advansys Formativ Interface Loader (UILOAD.DLL) 1.6 1.6.0.0 01/07/2003 05:19:52 pm
      Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:26 am
      Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:08 am
      Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 11:52:56 am
      Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 11:52:38 am

      LDAP File Version Information:

      Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 10:08:08 pm
      Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 10:10:04 pm
      Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 10:09:24 pm

      GroupWise File Version Information:

      Novell GroupWise Client (GRPWISE.EXE) 6.5.1 6.5.1 11/07/2003 04:01:04 pm
      Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.1 6.5.1 23/06/2003 05:22:18 pm
      Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.1 6.5.1 16/07/2003 12:58:46 pm
      Novell GroupWise Address Book (GWABU1.DLL) 6.5.1 6.5.1 16/07/2003 12:58:04 pm
      Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.1 6.5.1 01/07/2003 12:12:24 pm
      Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.1 6.5.1 23/06/2003 06:14:24 pm
      Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.1 6.5.1 23/06/2003 06:24:04 pm
      GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.1 6.5.1 15/07/2003 12:51:52 pm
      Novell GroupWise Notify (NOTIFY.EXE) 6.5.1 6.5.1 23/06/2003 06:16:28 pm
      Novell GroupWise Admin API (GWCMB1.DLL) 6.5.1 6.5.1 23/06/2003 05:19:12 pm

      GroupWise Interface Language:

      Language: US

      GroupWise Address Books:

      AB Modal From Toolbar: Not specified
      Default Address Book: Not specified
      Delimiter Characters: Not specified
      Display Name Format: L, F
      Name Search Mode: No

      GroupWise C3PO Entries:

      GW.CLIENT
      Advansys.formativ
      Events
      OnReady
      OnShutDown
      Objects
      CommandFactory
      EventMonitor
      GW.CLIENT.WINDOW.ATTACHVIEWER
      Advansys.formativ
      Objects
      CommandFactory
      GW.CLIENT.WINDOW.CALENDAR
      Advansys.formativ
      Objects
      CommandFactory
      GW.CLIENT.WINDOW.FINDRESULTS
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE
      Advansys.formativ
      Events
      OnDelivery
      Objects
      EventMonitor
      GW.MESSAGE.APPOINTMENT
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.DISCUSSION
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.MAIL
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.NOTE
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.TASK
      Advansys.formativ
      Objects
      CommandFactory

      Trialware Applets:

      Available Applets:

      CONFIG AFTER UNINSTALL/REINSTALL

      Formativ Runtime – Version 1.6
      Build 1.6.0.12
      Registered: YES (Audit Code – “withheld by poster”)
      TLS Remaining: 1038
      Caching Protocol: NDAP
      Config “CN=Formativ IT Request Configuration.O=MGH” located in GROUP “CN=Formativ IT Request Group.OU=Mail.O=MGH”

      Operating System:

      Windows 2000

      Internet Explorer

      6.00.2800.1203

      Cache File System:

      NTFS

      Current User Configuration:

      Location of Files

      User Applets: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativApplets – (System)
      User Data: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
      User Cache: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
      User Images: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
      User Config: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
      User Encoded: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativEncoded Output – (System)
      User Flexalock: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativFlexalock Output – (System)
      User Backup: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativLibrary Backup – (System)
      Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
      Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
      Common Help: C:Program FilesAdvansysFormativHelp – (System)
      Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

      Client Options

      Portal Folder Enabled: True
      Portal Folder Deleted: False
      Portal Folder Name: Formativ Portals
      Display Exceptions: True
      Redirect Associations: True
      Main Menu Caption: A&pplets
      Mode: 253
      Formativ is enabled
      Applet creation is not allowed
      Client integrations are enabled
      Formativ menu is enabled
      Favorites menu is enabled
      Applet recording is allowed
      Enable intelligent applet caching
      Update applet cache on client startup
      Debug Mode: False
      Exception Dialog: True
      Include Groups: True
      Max Traversal: 10
      Word Limit?: False
      Limit Count: 2

      Protocols

      Order: 2
      Override: 0

      LDAP Settings

      LDAP Server:
      Server Port: 389
      Username:
      Certificate:
      Requires Logon: True
      Automatic Login: False
      Anonymous Login: False
      Save Password: True
      Default Port: 389
      Default Port SSL: 636
      Use SSL: False

      Solution Packs

      None.

      Library Integration Exceptions:

      Formativ File Version Information:

      Advansys Formativ (VBSSAFE.EXE) 1.6 1.6.0.1 10/07/2003 11:20:10 am
      Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6 1.6.0.0 01/07/2003 05:19:12 pm
      Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.6.0.10 1.6.0.12 15/04/2004 03:18:34 pm
      Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.6 1.6.0.12 15/04/2004 03:21:32 pm
      Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 1.6 1.6.0.12 16/04/2004 11:10:12 am
      Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6 1.6.0.8 06/11/2003 01:26:48 pm
      Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 05:18:30 pm
      Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 10:40:50 am
      Advansys Formativ Interface Loader (UILOAD.DLL) 1.6 1.6.0.0 01/07/2003 05:19:52 pm
      Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:26 am
      Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:08 am
      Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 11:52:56 am
      Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 11:52:38 am

      LDAP File Version Information:

      Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 10:08:08 pm
      Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 10:10:04 pm
      Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 10:09:24 pm

      GroupWise File Version Information:

      Novell GroupWise Client (GRPWISE.EXE) 6.5.1 6.5.1 11/07/2003 04:01:04 pm
      Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.1 6.5.1 23/06/2003 05:22:18 pm
      Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.1 6.5.1 16/07/2003 12:58:46 pm
      Novell GroupWise Address Book (GWABU1.DLL) 6.5.1 6.5.1 16/07/2003 12:58:04 pm
      Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.1 6.5.1 01/07/2003 12:12:24 pm
      Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.1 6.5.1 23/06/2003 06:14:24 pm
      Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.1 6.5.1 23/06/2003 06:24:04 pm
      GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.1 6.5.1 15/07/2003 12:51:52 pm
      Novell GroupWise Notify (NOTIFY.EXE) 6.5.1 6.5.1 23/06/2003 06:16:28 pm
      Novell GroupWise Admin API (GWCMB1.DLL) 6.5.1 6.5.1 23/06/2003 05:19:12 pm

      GroupWise Interface Language:

      Language: US

      GroupWise Address Books:

      AB Modal From Toolbar: Not specified
      Default Address Book: Not specified
      Delimiter Characters: Not specified
      Display Name Format: L, F
      Name Search Mode: No

      Third Party Handlers

      DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
      Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 05:18:30 pm

      GroupWise C3PO Entries:

      GW.CLIENT
      Advansys.formativ
      Events
      OnReady
      OnShutDown
      Objects
      CommandFactory
      EventMonitor
      GW.CLIENT.WINDOW.ATTACHVIEWER
      Advansys.formativ
      Objects
      CommandFactory
      GW.CLIENT.WINDOW.CALENDAR
      Advansys.formativ
      Objects
      CommandFactory
      GW.CLIENT.WINDOW.FINDRESULTS
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE
      Advansys.formativ
      Events
      OnDelivery
      Objects
      EventMonitor
      GW.MESSAGE.APPOINTMENT
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.DISCUSSION
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.MAIL
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.NOTE
      Advansys.formativ
      Objects
      CommandFactory
      GW.MESSAGE.TASK
      Advansys.formativ
      Objects
      CommandFactory

      Trialware Applets:

      Available Applets:

      C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Cache{8A174F3D-CF67-4CD1-8FB5-7697FD285559}IT Request Form.vbf; Library: CN=Formativ IT Request Applets.O=MGH; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes

    • Creator
      Topic
    • Author
      Replies
    • December 12, 2004 at 2:50 pm #5870
      Support 1a
      Participant

        Thank you for your post. The main differences between the two config files are that a) It appears someone/something has changed the Applets menu setting to ‘Formativ’, and b) the protocols setting has been changed from ‘NDAP’ to ‘NONE’. Changing the protocol setting is stopping Runtime from looking to eDirectory to load applets. This is why the Formativ/Applets menu only shows QuickConfig – no applets are available.

        Two theories come to mind:

        a) A user has accessed the Formativ Control Panel Applet via the Windows ‘Start’ menu and changed the menu name and protocol. This is quite easy to do.

        b) A software distribution program like ZEN has updated the registry settings associated with these settings.

        I hope this is enough information to help you track down the source of the problem.

        Regards,

        Advansys Support

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