Message Viewer 2.0 Recipient Not Always Printing

[JeanneJo]

Just noticed today that when printing emails in Message Viewer, sometimes the TO information is blank, although when viewing the message in Message Viewer, the recipient ID displays. Appears to be if the recipient is an email address, john.doe@test.com, the To information is blank; if the recipient is named John Doe, or Doe, John, the To is printed. Since this isn’t exactly something we’re excited about not seeing, what can be done to remedy that? We’ve been using this product for a long time; thank goodness we haven’t had to go in and print off a bunch of it.

Thanks so much for any assistance you can provide.

Topic

[Support 1]

Thanks for reporting this problem.

Which version of Message Viewer are you using? The current release (2.0.2) prints the recipient email address if the display name is blank. In rare cases (when the original GroupWise message has been corrupted), both display name and email address are blank; if so, the Viewer prints ‘Not available’.

You can download the Viewer (a free product) from:

http://advansyscorp.com/download/advansys-message-viewer-2.0.msi

Please let me know how you go.

Regards,
Advansys Support

[JeanneJo]

Thank you so much; I didn’t have the most current Viewer; downloaded, installed and successfully printed the emails that were causing the problems. Again, thank you very much. Users will be happy again!

JeanneJo.

[Support 1]

That’s great news. Thanks for letting us know.

Regards,
Advansys Support

[Author]

Replies