Print Mail Message

[cstanga]

We are running Groupwise 6.5 and the print message add-in. Our issue is that the add-in doesn’t seem to correctly print any of the names of the attachments in the message when accessing the message through a SHARED FOLDER.

Our work around is, to go to the original folder or mailbox and then print. This is not going to be able to be a long term work around due to the fact that we have several mailboxes from other users shared in our network.

Topic

[Support 1]

Thank you for your enquiry.

Unfortunately we do not have a an immediate fix or automated workaround for this problem. In fact, the problem occurs when using the GroupWise Object API to select a message in a shared folder that was created by another user; there is no problem selecting a message in a shared folder which you own.

We are very busy with several projects just now, and we expect to look at this issue in early June, 2004. As soon as we have more information we will post it to this thread.

Advansys Support

[Mig Miles]

Not sure how to use this. I cannot print one of the three attachments coming to me in an email. I am using GroupWise 6.5. 2 of the 3 attachments print but one does not. I can open it and it is pdf format. Do you know why?

[Support 1a]

The Print Message applet does not actually print anything – it produces a HTML view of a message, including details of attachments, which the user may print manually. Only the summary is printed. No attachments are printed.

I gather from your post, and the message sent to the support account, that you are not actually using this applet. You appear to be having a problem printing certain PDF attachments from received GroupWise messages, with error messages like ‘Insufficient data for an image’ and ‘The document could not be printed’. You mentioned these messages are coming from the Adobe Acrobat Reader.

It sounds like you are trying to print corrupt PDF files. This has nothing to do with Formativ (or probably GroupWise, either). I would suggest you contact the person who sent you the PDF and ask them for fresh versions. You could also try re-installing the Acrobat Reader.

Advansys Support.

[Author]

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