Problem with Stationary 2.0…

[fzanes]

Hello,

We just installed Stationary 2.0 here, and things were working great for a day. I came in this morning, and the default functionality is no longer working. I can hold shift, go in and choose a stationary, and it inserts it fine, but once I set one to default, and change the user mode to “insert the default stationery”, nothing coms up when I click the stationery icon. It just says initializing, and then the window goes away…no e-mail comes up. Like I said, this was working just fine a day ago, and nothing has changed. I uninstalled Groupwise, and reinstalled and it did not fix it….any ideas on this one. My configuration file is as follows:

Formativ Runtime – Version 2.0
Build 2.0.0.17
Registered: YES (Audit Code – “0409221FSR3”)
TLS Remaining: 1021
Caching Protocol: NDAP
No config object found in NDS – checking the registry

Operating System:

Windows XP

Internet Explorer

6.00.2900.2518 (xpsp_sp2_gdr.040919-1056)

Cache File System:

NTFS

Current User Configuration:

Location of Files

User Solutions: C:Documents and Settingsfzanes.000My DocumentsAdvansysFormativApplets – (System)
User Data: \server1vol1ClientsFormativ_E-mail_Clientactive_templates – (Registry)
User Cache: C:Documents and Settingsfzanes.000Local SettingsApplication DataAdvansysFormativ1.0Cache – (System)
User Images: C:Documents and Settingsfzanes.000Local SettingsApplication DataAdvansysFormativ1.0Images – (System)
User Config: C:Documents and Settingsfzanes.000Local SettingsApplication DataAdvansysFormativ1.0Config – (System)
User Encoded: C:Documents and Settingsfzanes.000My DocumentsAdvansysFormativEncoded Output – (System)
User Flexalock: C:Documents and Settingsfzanes.000My DocumentsAdvansysFormativFlexalock Output – (System)
User Backup: C:Documents and Settingsfzanes.000My DocumentsAdvansysFormativLibrary Backup – (System)
Common Solutions: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
Common Help: C:Program FilesAdvansysFormativHelp – (System)
Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

Client Options

Portal Folder Enabled: False
Portal Folder Deleted: False
Portal Folder Name: Formativ Portals
Display Exceptions: True
Redirect Associations: True
Main Menu Caption: A&pplets
Mode: 255
Formativ is enabled
Applet creation is allowed
Client integrations are enabled
Formativ menu is enabled
Favorites menu is enabled
Applet recording is allowed
Enable intelligent Applet caching
Update Applet cache on client startup
Debug Mode: False
Exception Dialog: True
Include Groups: True
Max Traversal: 10
Word Limit?: False
Limit Count: 2

Protocols

Order: 2
Override: 0

LDAP Settings

LDAP Server:
Server Port: 389
Username:
Certificate:
Requires Logon: True
Automatic Login: False
Anonymous Login: False
Save Password: True
Default Port: 389
Default Port SSL: 636
Use SSL: False

Solution Packs

Stationery 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – Registered (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemStationery.mnf)
1: Stationery_Flexalock

Library Integration Exceptions:

Formativ File Version Information:

Advansys Formativ (VBSSAFE.EXE) 2.0 2.0.0.17 20/01/2005 03:53:04 pm
Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0 2.0.0.17 20/01/2005 03:53:02 pm
Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0 2.0.0.17 20/01/2005 03:53:00 pm
Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0 2.0.0.17 20/01/2005 03:52:58 pm
Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0 2.0.0.17 20/01/2005 03:52:46 pm
Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0 2.0.0.17 20/01/2005 03:53:06 pm
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.17 20/01/2005 12:09:36 pm
Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 11:40:50 am
Advansys Formativ Interface Loader (UILOAD.DLL) 2.0 2.0.0.17 20/01/2005 03:53:02 pm
Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 12:53:26 pm
Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 12:53:08 pm
Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 12:52:56 pm
Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 12:52:38 pm

LDAP File Version Information:

Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 11:08:08 pm
Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 11:10:04 pm
Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 11:09:24 pm

GroupWise File Version Information:

Novell GroupWise Client (GRPWISE.EXE) 6.5.2 6.5.2 23/07/2004 01:51:10 pm
Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.2 6.5.2 19/07/2004 03:02:04 pm
Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.2 6.5.2 19/07/2004 03:21:16 pm
Novell GroupWise Address Book (GWABU1.DLL) 6.5.2 6.5.2 19/07/2004 03:20:00 pm
Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.2 6.5.2 19/07/2004 03:00:30 pm
Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.2 6.5.2 19/07/2004 04:29:22 pm
Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.2 6.5.2 19/07/2004 04:49:56 pm
GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.2 6.5.2 19/07/2004 03:09:32 pm
Novell GroupWise Notify (NOTIFY.EXE) 6.5.2 6.5.2 19/07/2004 04:34:20 pm
Novell GroupWise Admin API (GWCMB1.DLL) 6.5.2 6.5.2 19/07/2004 02:55:28 pm

GroupWise Interface Language:

Language: US

GroupWise Address Books:

AB Modal From Toolbar: Not specified
Default Address Book: Not specified
Delimiter Characters: ,;
Display Name Format: F L
Name Search Mode: Not specified

Third Party Handlers

DLL1 C:Program FilesAdvansysFormativTOKENBLOCKER.DLL
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.17 20/01/2005 12:09:36 pm

GroupWise C3PO Entries:

GW.CLIENT
Advansys.formativ
Events
OnReady
OnShutDown
Objects
CommandFactory
EventMonitor
GWTIP
Events
OnReady
Objects
CommandFactory
EventMonitor
GW.CLIENT.WINDOW.ATTACHVIEWER
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.CALENDAR
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.FINDRESULTS
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE
Advansys.formativ
Events
OnDelivery
Objects
EventMonitor
GW.MESSAGE.APPOINTMENT
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.DISCUSSION
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.MAIL
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.NOTE
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.TASK
Advansys.formativ
Objects
CommandFactory

Trialware Applets:

Stationery 2.0 – Registered. Audit code: 0409221ST3

Available Applets:

C:Documents and Settingsfzanes.000My DocumentsAdvansysFormativAppletsSmartFields Assistant_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and Settingsfzanes.000My DocumentsAdvansysFormativAppletsStationery_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

Topic

[Support 1a]

Thank you for your posting above. I can’t duplicate this problem in-house. I am using Formativ 2.0.0.17 and Stationery 2.0.0.19 (You can see the version of stationery you have installed by displaying the ‘About Formativ’ box, then displaying the Applets tab.) Given you have SmartFields assistant installed, I suspect you also have 2.0.0.19 installed.

Could you please configure stationery the way you want in terms of the default stationery and the mode, exit GroupWise, then send me (support@advansyscorp.com) the following file:

C:Documents and SettingsLocal SettingsApplication DataAdvansysFormativ1.0Configstationery.ini

Thank you,

Advansys Support

[fzanes]

I sent an email with that file to the support address…thanks for the quick response.

[Support 1a]

Thank you – we have received the files. We’ll respond via email and post the eventual resolution back in this thread.

Regards,

Advansys Support

[jgolda]

Was there every a solutions to this. I am having the same problem.
Thank you.

[Support 3]

Please see the solution in the following thread:
http://www.advansyscorp.com/forums/topic/8211025141/

Regards,
Advansys Support

[jgolda]

Thank you for your quick response.

[Support 3]

Thanks for your feedback. Please do not hesitate to contact us if you have any further questions or comments.

Regards,
Advansys Support

[Author]

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