/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Errors

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  • May 20, 2014 at 8:28 am #5165
    Brettm
    Participant

      I am getting a lot of Error opening input file, Error related to PDF permissions and IFilter instance not foud: Filter_E_unknown format messages. I have run the gwcheck. Version 2.0.0.7 and Groupwise 8.0.3. Are these errors I need to worry about? These errors are in the Index log

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    • May 20, 2014 at 4:03 pm #9922
      Support 2
      Moderator

        Thank you for your question. Archive To Go Indexer can index a range of file formats as described in the documentation. Sometimes message file attachments cannot be indexed because they are password protected or are not one of the supported formats. These errors are more informational in nature, just raising awareness that some file attachments may not be searchable when using Archive To Go Finder. These errors and warnings will not impact the key capability to search message content, such as subject, body text etc.

        Does this help? Please let us know if you have any further questions.

        Kind Regards,

        Advansys Support

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