/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Archived INBOX and SENT items are getting scooped but never show

  • Creator
    Topic
  • December 17, 2013 at 7:55 am #5162
    MikeW
    Participant

      I ran Archive to Go by first performing a gwcheck.exe (fix folders/index) without major errors on a user account. (log file looks pretty clean) He had items in his archived MAILBOX and archived SENT folder. Ran A2go, and these items don’t show. I then made a dummy “SENT” folder in users cabinet, and a dummy “MAILBOX” folder in his cabinet, and moved all items to respective into those folders. Ran the product again, and the folders I made in the cabinet don’t show in A2go.

      The sent folder in Gwise shows 356 items
      The inbox folder in Gwise shows about 3,000 items

      But in A2go those 2 specific folders by default are missing, and missing if I create them as cabinet folders and drop items in them. All other cabinet items show perfectly.

      Need help. I ran A2GO with all options for “Get Hidden” checked.

      If you query an email from these folders it actually will find one from these folders even though they don’t exist???

    • Creator
      Topic
    • Author
      Replies
    • December 17, 2013 at 10:58 pm #9917
      Support 2
      Moderator

        Hi Mike,

        Thank you for your post. We need to get some further information to better understand what may be happening here, in particular to differentiate between the user’s main online mailbox and their GroupWise personal archive.

        quote:
        He had items in his archived MAILBOX and archived SENT folder.

        Do you mean his GroupWise personal archive?

        quote:
        Ran A2go, and these items don’t show.

        If you do mean the GroupWise personal archive, is it configured correctly in the Archive To Go Creator wizard to be exported?

        quote:
        I then made a dummy “SENT” folder in users cabinet, and a dummy “MAILBOX” folder in his cabinet, and moved all items to respective into those folders. Ran the product again, and the folders I made in the cabinet don’t show in A2go.

        Is it correct to assume you did this in the mail online mailbox?

        What happens if you use a different name from SENT and MAILBOX, such as Sent-arc and Mailbox-arc?

        According to the GroupWise engineering team, the Sent folder in GroupWise is not a ‘real’ folder, it is a special query folder. This may or may not be of significance, just being noted here for completeness.

        Could you please send the exported archive’s log to “support AT advansyscorp.com”?

        quote:
        Need help. I ran A2GO with all options for “Get Hidden” checked.

        Hidden is an option which is not normally required, although does not represent a problem to have enabled. It simply makes visible to Archive To Go any special message types which have the hidden flag enabled. I’m not aware of any applications which use the hidden message flag. We used to use it about a decade ago to store configuration data in the GroupWise account but phased it out in favor of other approaches.

        quote:
        If you query an email from these folders it actually will find one from these folders even though they don’t exist???

        Do you mean when using Archive To Go Finder?

        Sorry if we’ve misunderstood something and feel free to provide any further clarification or corrections in the email you send to support along with the requested log file.

        Kind Regards,

        Advansys Support

      • Author
        Replies
      Viewing 1 replies (of 1 total)
      • You must be logged in to reply to this topic.