/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / license error

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  • September 24, 2013 at 12:45 am #5156
    Jan van der Meij
    Participant

      Hello,

      I recently receive a Archive2Go license for 2.07. But when installing the license I get the error:

      Failed to load license files. ….., contact Advansys.

      C:ProgramDataAdvansysCD7762E6-2908…….532200-28-0-boele_&_van_eesteren_bv-advansys-a2go.lic Error: the lenght of the encoding is not valid (the last phrase is in Dutch, so I tried to translate it Wink)

      Please help….

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    • September 24, 2013 at 2:27 pm #9903
      Support 2
      Moderator

        Hi Jan,

        Sorry for any inconvenience and we’ll look into it and respond to your direct email. This is a very unusual issue and should hopefully be able to be resolved quickly.

        Kind Regards,

        Advansys Support

        October 1, 2013 at 11:07 pm #9904
        Support 2
        Moderator

          Just for records purposes, the reason why the license file did not work is that for some unknown reason the license file had become corrupted when forwarded from a partner’s smartphone.

          A resend of the original license file solved Jan’s problem.

          Kind Regards,

          Advansys Support

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