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  • January 31, 2013 at 10:32 am #5147
    Jahl
    Participant

      I just tried converting an Archive to go to a PST and found that about 13% of the messages have “removethis.com” in the address field(s). It is appended to the end as if this were the domain. The first part of the address looks fine but I would like to figure out why this is being appended to the end. Does anyone know what causes this or if there is a reasonable explanation? I also found that there is no “to” information on a portion of the emails so any info n that would be helpful as well.

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    • January 31, 2013 at 2:53 pm #9876
      Support 3
      Participant

        Thanks for your post.

        Unfortunately we haven’t heard any report about this issue. Please see below some suggestions:

        – Please make sure you are running latest version of the PST Creator. Current version is 1.0.0.9. Select Help – “Check for update” option to check for latest version.

        – Did you run any anti-virus during conversion process? We recommend to disable anti-virus software temporarily for the duration of the conversion process. Please see Users Guide (Client Installation section) for more information. Please also check whether any type of virus on the system.

        If the above steps unable to resolve issue then:

        – Please send us the PST Creator log and screenshots of the error to Support (support@advansyscorp.com). Conversion log usually stored in:
        XP: “C:Documents and SettingsUSER-NAMEApplication DataAdvansysPST Creator”
        Windows 7: “C:UsersUSER-NAMEAppDataRoamingAdvansysPST Creator”

        – Send us some problematic FML files to support (support@advansyscorp.com). You will need to open the Archive To Go Viewer, find and select messages, open QuickViewer and select Properties tab. You will see FML file path of the message. Locate the file in Windows Explorer and send it to us for review. Advansys treats all data provided by clients as strictly confidential.

        Regards,
        Advansys Support

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