Thanks for your post.

quote:

I only need the information about how to make the existing applets visible.

Are these local or eDirectory applets? Most likely solutions are not registered or the license file for the solution pack has not been distributed to the user’s workstation. Please see the Users Guide, How to Register section for more information various choice to register solution. Text below copied from Users Guide…

quote:

Formativ software is distributed as fully featured, 30-day trial software. In order to use Formativ and any solutions beyond the trial period, you will need to register your software. Registration can be accomplished by any of the following methods:

· The Formativ Registration Utility

· Using the Registration tab in the Formativ About box

· Automatic Registration at Installation

· Licence Files

Choose the method which best suits your needs

· If you are a single user, we recommend you use the Registration Utility, available from the main GroupWise menu. You may also use the Registration Tab from the About Formativ box in GroupWise (the latter option simply starts the Registration Utility).

· If you are an Administrator, we recommend you use either the Registration Utility, command line parameters or a License File when installing the appropriate product.

Which applet solutions are you deploying?

If you are deploying Advansys commercial applet solutions, are you using the solution installer to deploy the applets? If you are not using the Advansys solution installer, the solution’s manifest file, which is stored in the Formativ System folder and which is required for licensing, will not be present unless you are distributing it manually.

If the problem persists, please send Formativ configuration from one of the machine where the applets not showing to support (support@advansyscorp.com). You can access this via the main GroupWise menus: Help | About Formativ. When the ‘About Box’ appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then save the contents of the clipboard to a file and attach to your reply.

Regards,

Advansys Support

Unfortunately we are not sure why this is happening and appears likely that it may be a Registry related issue.

We are working on releasing Formativ 2.6 this week, which provides improved GroupWise 2012 compatibility. However, from the symptoms you describe, it is unlikely that the changes in 2.6 will rectify the problem you are a seeing. This is a heads-up just in case you can avoid rolling out Formativ twice in short succession.

On the new machines, does it help if the first time you run the GroupWise 2012 client, you run it as administrator, then close and restart the GroupWise client?

Kind Regards,

Advansys Support

Could you please send the Formativ configuration from one of the machine where the applets not showing to support (support@advansyscorp.com). You can access this via the main GroupWise menus: Help | About Formativ. When the ‘About Box’ appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then save the contents of the clipboard to a file and attach to your reply.

Please let us know steps you install the Formativ and solutions (i.e. ZENworks, manual install, etc).

Regards,

Advansys Support