/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / The given key was not present in the dictionary

  • Creator
    Topic
  • #5095
    fcallens
    Participant

      Hello,

      We are interested in buying Advansys Archive2Go for converting Groupwise archives. On a PC of my colleague, the trial version converted the Groupwise folder structure, but only the inbox contained 10 messages, the other folders were left empty. The log says: “The given key was not present in the dictionary”. How can this be solved? See log below.

      2011-04-14 09:01:31.281+02:00 Product: Advansys Archive To Go (a2goengine), Version: 2.0.0.5, Date: 2010-10-22T17:36:36, License status: Trial version
      2011-04-14 09:01:32.296+02:00
      Processor: 32-bit
      2011-04-14 09:01:32.312+02:00
      Operating system: Windows XP (Service Pack 3) 32-bit, Version: 5.1.2600.196608
      2011-04-14 09:01:32.312+02:00
      Runtime: Microsoft Framework for .NET, Version: 2.0.50727.3053
      2011-04-14 09:01:32.312+02:00
      Client ID: XXXXXX, IP Address: XXXXXXX
      2011-04-14 09:01:32.312+02:00
      Client: GroupWise, Version: 7.0.2 HP, Date: 2007-07-13T18:43:08
      2011-04-14 09:01:32.312+02:00
      Account access mode: Local
      2011-04-14 09:01:32.312+02:00
      Account type: User
      2011-04-14 09:01:32.312+02:00
      Account: kpolley, Mailbox: Online
      2011-04-14 09:01:32.312+02:00
      Command line: /ipa-POODLB91.VDAB.BE /ipp-1682
      2011-04-14 09:01:32.312+02:00
      Include main account: Yes
      2011-04-14 09:01:32.328+02:00
      Include personal address books: Yes
      2011-04-14 09:01:32.328+02:00
      Include Trash folder: No
      2011-04-14 09:01:32.328+02:00
      Include incoming shared folders: No
      2011-04-14 09:01:32.328+02:00
      Include newsgroup folders: No
      2011-04-14 09:01:32.328+02:00
      Include RSS folders: No
      2011-04-14 09:01:32.328+02:00
      Exclude empty folders: No
      2011-04-14 09:01:32.328+02:00
      Include message properties: Yes
      2011-04-14 09:01:32.328+02:00
      Include items marked Private: Yes
      2011-04-14 09:01:32.328+02:00
      Include hidden items: Yes
      2011-04-14 09:01:32.343+02:00
      Home folder alias: xxxxxxxxxxxxx
      2011-04-14 09:01:32.343+02:00
      Include primary native archive: No
      2011-04-14 09:01:32.343+02:00
      Include secondary native archive: C:Documents and SettingsXXXXXXXMy DocumentsGroupWise Archiefofw05arc
      2011-04-14 09:01:32.343+02:00
      Media optimization: Hard Disk (Don’t create volumes)
      2011-04-14 09:01:32.343+02:00
      Output folder: C:Documents and SettingsXXXXXXXMy DocumentsMy Archives
      2011-04-14 09:01:32.343+02:00
      Build index: No
      2011-04-14 09:01:32.343+02:00
      ______________________________________________________________________
      2011-04-14 09:01:32.359+02:00
      Account name: XXXXXXXXXXXXXX
      2011-04-14 09:01:32.359+02:00
      Account export license: Trialware (limited to 10 items per folder)
      2011-04-14 09:01:32.359+02:00
      GroupWise personal archive: No
      2011-04-14 09:02:03.406+02:00
      Folder: XXXXXXXXXXXPostbus, Messages archived: 10 (10 found)
      2011-04-14 09:02:06.171+02:00
      Folder: XXXXXXXXXXXVerzonden items, Messages archived: 10 (10 found)
      2011-04-14 09:02:08.250+02:00
      Folder: XXXXXXXXXXXXAgenda, Messages archived: 10 (10 found)
      2011-04-14 09:02:10.031+02:00 [W] The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      2011-04-14 09:02:10.171+02:00 [W] The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      The given key was not present in the dictionary.

      2011-04-14 09:02:10.171+02:00 Folder: XXXXXXXXXContactpersonen, Contacts archived: 10 (10 found)
      2011-04-14 09:02:12.218+02:00
      Folder: Koen PolleyChecklist, Messages archived: 9 (9 found)
      2011-04-14 09:02:18.234+02:00 [W] GroupWise native archive folder not found: “C:Documents and SettingsXXXXXXXXMy DocumentsGroupWise Archiefofw05arc”
      2011-04-14 09:02:18.875+02:00
      ______________________________________________________________________
      2011-04-14 09:02:18.875+02:00
      Folders archived: 97 (104 found – 7 excluded – 92 empty)
      2011-04-14 09:02:18.890+02:00
      Messages archived: 39
      2011-04-14 09:02:18.890+02:00
      Contacts archived: 10
      2011-04-14 09:02:18.890+02:00

      2011-04-14 09:02:18.890+02:00
      Completion: Warnings (check detail log entries marked as exception [E] or warning [W], [Warning])

    • Author
      Replies
    • #9785
      Support 1
      Participant

        Thanks for reporting these problems.

        > On a PC of my colleague, the trial version converted the Groupwise folder structure,
        > but only the inbox contained 10 messages, the other folders were left empty.

        The trial version will archive up to 10 items from each folder in the GroupWise mailbox. The log shows 10 items were archived from each of the following folders:

        • Postbus
        • Verzonden items
        • Agenda
        • Contactpersonen
        • Checklist

        > The log says: “The given key was not present in the dictionary”.

        This warning relates to a defect in archiving of personal address books, where Archive To Go expects to find a specific address book field that is missing. This occurs with GroupWise 7 but not with GroupWise 8; your log shows you are using 7.0.2. A fix is available and a new beta installer is available for download:

        Archive To Go 2.0.0.6 (beta)

        Note that the selected GroupWise native archive was not found:

        GroupWise native archive folder not found: "C:Documents and SettingsXXXXXXXXMy DocumentsGroupWise Archiefofw05arc"
        

        I suggest you select the following folder for this archive:

        "C:Documents and SettingsXXXXXXXXMy DocumentsGroupWise Archief"
        

        We always recommend upgrading to the latest release for any GroupWise version; for GroupWise 7 the latest release is 7.0.4. You may find the Novell Patch Finder useful for this.

        Please let me know if you have any questions or comments. I look forward to your reply.

        Kind regards,
        Advansys Support

        [This message was edited by Support 1 on May 03, 2011 at 06:26 PM.]

        #9786
        Support 1
        Participant

          Correction: the log shows only 9 items were archived from the Checklist folder. The Trial version will report only up to 10 items found per folder – it will not report the actual number found if it is greater than 10.

          Kind regards,
          Advansys Support

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