/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Failed – Consult the documentation for more information

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  • April 12, 2011 at 6:13 am #5094
    fcallens
    Participant

      Hello,

      We are interested in buying Advansys Archive to Go for 5000 users (government).
      The trial version 2 works on my PC and my Groupwise account.
      The trial version 2 doesn’t work on the PC and the Groupwise account of my colleague, who is ICT architect and will advise on the purchase of Advansys Archive to Go.

      After running the Archive to Go Creator, he gets the following message:
      “Failed – Consult the documentation for more information
      Folders archived: 0 (0 found)
      Messages archived: 0″

      Below you can find the detailed log. What is the solution to this problem?

      Kind regards,
      Filip Callens
      Project Manager at VDAB
      +32 472 49 23 13

      2011-04-12 14:30:57.848+02:00 Product: Advansys Archive To Go (a2goengine), Version: 2.0.0.5, Date: 2010-10-22T17:36:36, License status: Trial version
      2011-04-12 14:30:57.911+02:00       Processor: 32-bit
      2011-04-12 14:30:57.911+02:00       Operating system: Windows Vista (Service Pack 2) 32-bit, Version: 6.0.6002.131072
      2011-04-12 14:30:57.911+02:00       Runtime: Microsoft Framework for .NET, Version: 2.0.50727.4206
      2011-04-12 14:30:57.911+02:00       Client ID: pcannaer, IP Address: [redacted for security]
      2011-04-12 14:30:57.911+02:00       Client: GroupWise, Version: 8.0.2, Date: 2010-07-09T12:16:04
      2011-04-12 14:30:57.911+02:00       Account access mode: Local
      2011-04-12 14:30:57.911+02:00       Include main account: Yes
      2011-04-12 14:30:57.911+02:00       Include personal address books: No
      2011-04-12 14:30:57.911+02:00       Include selected folders: Yes (1 selected)
      2011-04-12 14:30:57.911+02:00       Exclude empty folders: Yes
      2011-04-12 14:30:57.911+02:00       Include message properties: No
      2011-04-12 14:30:57.911+02:00       Include items marked Private: Yes
      2011-04-12 14:30:57.911+02:00       Include hidden items: Yes
      2011-04-12 14:30:57.911+02:00       Include primary native archive: No
      2011-04-12 14:30:57.911+02:00       Media optimization: CD (650 MB)
      2011-04-12 14:30:57.911+02:00       Output folder: C:UserspcannaerDocumentsMy Archives
      2011-04-12 14:30:57.911+02:00       Build index: No
      2011-04-12 14:30:57.911+02:00       ______________________________________________________________________
      2011-04-12 14:30:59.720+02:00
      2011-04-12 14:30:59.720+02:00       Folders archived: 0 (0 found)
      2011-04-12 14:30:59.720+02:00       Messages archived: 0
      2011-04-12 14:30:59.720+02:00       Contacts archived: 0
      2011-04-12 14:31:01.312+02:00       Auditing is not available
      2011-04-12 14:31:01.312+02:00       Completion: Failed (check detail log entries marked as exception [E] or warning [W], [Warning])

      [This message was edited by Support 1 on April 12, 2011 at 05:17 PM.]

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    • April 12, 2011 at 5:48 pm #9783
      Support 1
      Participant

        Thank you for reporting this problem. Please note that I have edited your post to remove the IP address included in the log. This is the summary log; there is also a detail log, mentioned below.

        The most likely cause of this problem is that the target location for audit files is read-only, which means Archive To Go cannot write audit information as it archives data. If you look at the detail log (‘pcannaer.log’ in the archive folder), you may find it contains something like this:

        2011-04-12 14:30:57.848+02:00 [E] Advansys.Arctic.Auditing.TextFileAuditWriter:
 
Directory is read-only: C:UserspcannaerDocuments

        If so, it may be due to a Windows Vista default setting which can be changed for that folder, or you could avoid this problem by choosing a location that you know the user has read/write access to, for example:

        C:UserspannaerDocumentsMy Audits

        If you do not see the above error in the detail log, please post it (with IP address removed).

        I hope this helps.

        Kind regards,
        Advansys Support

        April 13, 2011 at 8:00 am #9782
        fcallens
        Participant

          Hello,

          Thanks for the swift reply!!!

          The detailed log contains indeed the following lines, as you expected:

          2011-04-12 14:30:59.658+02:00 [E] Advansys.Arctic.Auditing.TextFileAuditWriter:

          Directory is read-only: C:UserspcannaerDesktop

          I will let my colleague retry tommorrow with the solution you propose.

          Kind regards,
          Filip Callens

          April 14, 2011 at 5:28 pm #9784
          Support 1
          Participant

            Thanks for confirming the log results.

            From your later post in this forum I think you have been able to proceed with your testing.

            Kind regards,
            Advansys Support

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