/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Native “Mailbox” in Groupwise not being Archived

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  • December 5, 2008 at 7:03 pm #5017
    zeke420
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      Recently tried to run archive 2 go version 1.5.3 to archive email on groupwise version 6.5.1 which includes the archive folder in groupwise.

      All the Emails and Folders were achived by the archive 2 go software, except that it excluded email on the native groupwise “Inbox/Mailbox”

      Below is the log file with the error message generated:

      GroupWise Archive: True, C:Documents and SettingstestMy Documentstest gw-archive
      2007-06-05 11:36:25.635-05:00 Folder: test testIn, Messages found: 1, Messages archived: 1
      2007-06-05 11:36:25.697-05:00 [E] Cannot access messages collection of folder “Mailbox”:

      System.Runtime.InteropServices.COMException (0x80020009): An unknown error occurred.
      at System.RuntimeType.ForwardCallToInvokeMember(String memberName, BindingFlags flags, Object target, Int32[] aWrapperTypes, MessageData& msgData)
      at Advansys.Formativ.Windows.ObjectAPI.DIGWFolder.get_Messages()
      at Advansys.Arctic.MessagesIterator.xa0d818847ed2e622(FolderInfo xd0e732ad4ad24a17, Boolean& x57602a0a0d178a2e)
      2007-06-05 11:36:25.760-05:00 [E] Cannot access document references collection of folder “Mailbox”:

      System.Runtime.InteropServices.COMException (0x80020009): An unknown error occurred.
      at System.RuntimeType.ForwardCallToInvokeMember(String memberName, BindingFlags flags, Object target, Int32[] aWrapperTypes, MessageData& msgData)
      at Advansys.Formativ.Windows.ObjectAPI.DIGWFolder.get_Messages()
      at Advansys.Arctic.MessagesIterator.xf6272f8369e4322f(Boolean& x57602a0a0d178a2e)

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    • December 7, 2008 at 2:31 am #9588
      Support 1
      Participant

        Thanks for your enquiry.

        Did you do a thorough GWCheck (including the native archive) prior to archiving with Archive To Go? If not, please do so and restart your computer before re-archiving.

        Otherwise (or if you get similar errors upon re-archiving), please try one or more of the following:

        • Exclude the main account from the archiving process.
        • If there are more than 4960 items in the Mailbox folder, it may help to divide these items among several folders, eg. Mailbox-2008, Mailbox-2007, etc.

        I hope this helps.

        Regards,
        Advansys Support

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