/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Could not load the archive mailbox metadata

  • Creator
    Topic
  • July 29, 2008 at 10:33 pm #5002
    Miha
    Participant

      I cannot open one Archive To Go archive. When I run viewer.exe file from root folder of archive it shows black dos window one second and then disappears. If I try to open this archive from running viewer application it shows me an error “Could not load the archive mailbox metadata”. It seems to me that file “Disk1.info.xml” has wrong format. Could you please help me with this issue?

      Best regards,
      Mikhail.

    • Creator
      Topic
    • Author
      Replies
    • July 30, 2008 at 4:51 pm #9555
      Support 1
      Participant

        Thanks for your enquiry.

        When this archive was created, were any errors/warnings reported by Creator? You can find out by checking the summary at the end of the process log file, in the archive folder.

        Has the archive been copied to a network, DVD/CD or other location?

        Please send the following to support@advansyscorp.com:

        • The process log file.
        • The contents of the _metadata folder (zipped). The exported metadata contains only Sender, Recipients, Subject and Date for each message; it contains only Display Name and Email Address for each contact.

        Regards,
        Advansys Support

      • Author
        Replies
      Viewing 1 replies (of 1 total)
      • You must be logged in to reply to this topic.